Haragail
Mcpherson
Profile
, am a seasoned eIpert zith a diverse skill set encompassing debt collectionj
salesj customer servicej and patient eIperience representation. , have a proven
Details
St. Catherine
Jamaica
-/ --
Skills
Ability to Multitask
Ability to Work Under Pressure
Effective Time Management
ConRict Fesolution
Analytical Thinking
history of eIceeding targets in challenging environments and organiNationally building
and sustaining client relationships through adept communication and negotiation.
FecogniNed for problem-solving prowciency and a customer-centric mindsetj , have
successfully managed collections processesj increased sales revenuej and enhanced
patient satisfaction. , am seeking an opportunity to bring my talents to a dynamic team
and contribute to organiNational obYectives.
Employment History
Patient Experience Representative, Mindful Care, Remote
JA—UAFD 2023 B >ECEMqEF 2023
V Lacilitated the fulwllment of patient service re'uirements by orchestrating
streamlined referrals to access supplementary resources effectively.
V Oalidated and ascertained the effective dates and out-of-netzork benewts of the
patient s insurance coverage.
V qooked appointments for patients zith in-netzork healthcare providers based on
their insurance coverage.
Customer Service
V Aided patients zith any 'uestions regarding their appointmentsj medical recordsj
Team Player
and cancellations.
Last xearner
Customer Service Representative, Yeetiq, Remote
APF,x 2022 B >ECEMqEF 2022
Adaptability and LleIibility
V Provided support to customers by addressing in'uiries related to their purchased
devicesj including 'uestions about zarranties and order details.
Efwcient
V Updated customer account detailsj including but not limited to email addressesj
physical addressesj and phone numbers.
V ,nitiated communication zith carriers on customers behalf to track ordersj address
delaysj and in'uire about shipping status.
Customer Service Representative, Advantage Communications Inc,
Remote
LEqFUAFD 2022 B APF,x 2022
V Fespond promptly to customer in'uiries through various channels (phonej emailj
chat) regarding SeaWorld productsj servicesj ticketsj eventsj and general information.
Fesolve customer issuesj concernsj or complaints effectivelyj demonstrating empathy
and professionalism.
V Assist customers zith ticket purchasesj reservationsj and in'uiries related to
SeaWorld attractions and events. Provide information on pricingj discountsj packagesj
and any special promotions.
V >evelop and maintain a comprehensive understanding of SeaWorld s attractionsj
eIhibitsj shozsj and policies. qe able to provide accurate and up-to-date information
to customersj including details about park hoursj special eventsj and animal
encounters.
Sales Representative, CenterKeld, Jingston, hM
—KOEMqEF 2021 B JA—UAFD 2022
V >evelop a deep understanding of of productsj servicesj pricing plansj and
promotions.
V Hquild rapport zith customers and identify their needs through effective 'uestioning
and active listening.
V >eliver compelling sales pitches and presentations to highlight the benewts of
T-Mobile s offerings.
V ,dentify opportunities to cross-sell or upsell additional T-Mobile products and
services.
V Meet or eIceed sales targets and key performance indicators (GP,s) set by T-Mobile
and the qPK.
Customer Service Representatives, SutGerland bloDal Services, Jingston,
hM
A P F , x 2 0 2 1 B K C TK q E F 2 0 2 1
V andle incoming customer in'uiries via phonej emailj chatj or other communication
channels regarding ordersj productsj policiesj and services.
V Assist customers zith order placementj modiwcationsj cancellationsj and tracking.
V uide customers through the returns and eIchange processj including providing
instructions on return shipping and processing refunds or replacements.
V Meet or eIceed performance metrics such as response timej customer satisfaction
scoresj and resolution rates.
.eDt Collection Specialist, Conduent, StH CatGerine
LEqFUAFD 2019 B APF,x 2020
V Use effective communication and negotiation skills to establish a rapport zith
debtors and encourage payment.
V —egotiate payment plans or settlements that are mutually agreeable to both the
debtor and the client.
V Maintain accurate and up-to-date records of all communications and transactions
zith debtors.
V Work tozards meeting or eIceeding collection targets set by the company
Education
yigG ScGool CertiKcate, StH Mar' s College, StH CatGerine, hM
S E P T E M q E F 2 0 1 2 B J U xD 2 0 1 7
Mathematics - 3
English xanguage - 2
Social Studies - 3
,nformation Technology -3
uman and Social qiology - 3
Principles of qusiness - 1
PGleDotom', .istinction College, StH CatGerine, hM
AU
UST 2020 B JA—UAFD 2021
Phlebotomy Certiwcation
References
References availaDle upon request
