Happiness Titus

HAPPINESS TITUS Email:-LinkedIn: https://www.linkedin.com/in/happiness-titus Airbnb Co-host/ Property Manager/ Pricelab Expert /General Virtual Assistant Professional Summary Dynamic and detail-oriented Airbnb Property Manager/Cohost with over five years of experience in property management, short-term rentals, and hospitality. Skilled in managing high-performing properties, optimizing listings, and delivering top-tier guest relations. Proven ability to enhance property visibility and maintain high occupancy rates, seeking to contribute expertise to a real estate or property management company. Work Experience Airbnb Property Manager/Cohost De-Laurel Rentals (Remote) — April 2020 - Present - Managed day-to-day operations for multiple Airbnb properties, ensuring readiness for guests. - Delivered exceptional guest relations, resolving inquiries and complaints promptly. - Optimized listings by updating descriptions, selecting photos, and dynamically adjusting pricing. - Coordinated guest check-ins/outs and cleaning services for smooth transitions. - Conducted market analysis to refine pricing strategies, increasing bookings and occupancy rates. Short-Term Rental Operations Specialist Serviced Apartment UK— Jan 2019 – Aug 2023 - Managed short-term rental operations for multiple properties, ensuring seamless guest experiences. - Leveraged property management software (PMS) to streamline booking management and track financials. - Developed procedures for guest communications and emergency repair coordination. - Analyzed market trends to adjust pricing and increase occupancy and revenue. - Ensured full compliance with Airbnb policies and local safety regulations. Customer Service Representative Splendorz Collectibles — Feb 2018 – Mar 2022 - Provided excellent customer service in a fast-paced hospitality environment. - Anticipated and resolved guest issues, improving overall satisfaction and retention. - Maintained professionalism in all guest interactions, upholding company standards. Skills - Airbnb Management: Expert in creating, managing, and optimizing Airbnb listings. - Property Management Software (PMS): Proficient in tools like Hostfully, Guesty, and more. - Guest Relations: Skilled in anticipating guest needs and delivering superior customer service. - Market Analysis: Adept at conducting research and adjusting pricing strategies. - Vendor Coordination: Experienced in working with service providers for property upkeep. - Communication: Strong written and verbal communication skills. - Problem-Solving: Capable of resolving guest issues efficiently under pressure. Flexibility: Available for night shifts, weekends, and holidays. Education Bachelor’s Degree in Hospitality Management- Landmark Hospitality Institute, Rivers State, Nigeria— April 2020 Certifications Fundamentals of Property Management- Digital Hospitality Hub Fundamentals of IT Support- Coursera Airbnb Co-hosting and Customer Support- Digital Witch Mini course on Time Management - Udemy References Grace Chibueze Okere Email:-