Happiness Ufuoma Okorafor
--| https://www.linkedin.com/in/happiness-okorafor
SUMMARY
● Dedicated self-starter with experience in Customer Support Management
● Excels in providing exceptional service to clients
● Committed to continuous learning and contributing to organizational success
EDUCATION
National Open University – Lagos, Nigeria
Bsc, Accounting
June 2021 – Present
ALX - Lagos, Nigeria
Virtual Assistant
August 2024 - September 2024
WORK EXPERIENCE
Regional Operations Coordinator
Control Risks – Lagos, Nigeria
● Manage daily data entry tasks and organize essential documentation
● Plan, evaluate, and monitor security systems and trackers
● Oversee employee scheduling, monitor projects, and ensure deadlines are met.
● Coordinate security procedures for corporate and large-scale facilities
● Organize secure transfers for clients and businesses.
Customer Service Representative
The Cate House – Lagos, Nigeria
● Resolved customer complaints and queries, providing proactive support
● Managed data entry and processed transactions efficiently
● Screened, answered, and directed incoming calls and emails
Customer Service Associate
Lakowe Lakes – Lagos, Nigeria
● Maintained a database of customer information using CRM systems
● Maintained adequate company and product knowledge to provide proficient service.
● Processed transactions
● Investigated and resolved customer queries and complaints
ACTIVITIES
Dove Insight, Microsoft Excel Bootcamp
May 2023 - December 2023
September 2021 - April 2023
November 2023
Lakowe Lakes, Transformational Hospitality Service Culture
SKILLS
Customer Relationship Management
March 2024 - Present
Data Entry
March 2022
Project Coordination
