Happiness Ogbodo

Happiness Ogbodo Ugwan Kanawa, Kaduna, Nigeria • - •- SUMMARY Entry-level Virtual Assistant with hands-on experience in lead generation, CRM tools, and client outreach.​ Skilled in building sales pipelines, tracking communication, and supporting business growth through data-driven strategies.​ Strong ability to manage tasks, improve workflows, and deliver consistent results within fast-paced digital environments. SKILLS Technical Skills: Lead Generation, CRM (HubSpot), Sales Pipeline Management, Data Entry, Prospect Research, Communication Tools (Email, LinkedIn), Microsoft Office Suite, Google Workspace.​ Soft Skills: Communication, Attention to Detail, Time Management, Organization, Adaptability, Client Relationship Building. EXPERIENCE Virtual Assistant (Freelance/Remote)​ Jan 2024 – Present ●​ Assisted small business clients in building and maintaining sales pipelines using HubSpot CRM.​ ●​ Added and managed 100+ contacts, tracked client communication, and generated leads through LinkedIn research.​ ●​ Created simple dashboards and reports to support data-driven decision-making.​ ●​ Improved client outreach success rate by drafting follow-up templates and email campaigns.​ Hospitality Industry Roles​ 2018 – 2023 ●​ Delivered excellent customer service, improving client satisfaction through strong communication and relationship-building.​ ●​ Handled administrative tasks such as bookings, scheduling, and data entry, strengthening organizational and multitasking skills.​ EDUCATION Higher National Diploma (HND), AGRICULTURAL ENGINEERING– Upper Credit​ Federal Polytechnic Nekede, Owerri, Imo State | 2014 – 2019 LEADERSHIP & DEVELOPMENT ●​ Active participation in professional development courses (Lead Generation, Sales, and Short Rental VA Training – 2025).​ ●​ Assisted in team coordination projects and peer training during hospitality and freelance VA roles.​