Happiness Ogbodo

HAPPINESS OGBODO Sales & Customer Support Professional​ Kaduna, Nigeria​ BIOGRAPHY SUMMARY Relationship-driven Sales & Customer Support Professional with hands-on experience supporting outbound prospecting, lead qualification, CRM management, and appointment coordination. I have executed outreach campaigns, collaborated with sales teams, and maintained clean CRM data to strengthen follow-up and improve customer experience. During previous roles, I achieved a 30% outbound conversion rate, contributed to closing deals worth over $8,000, and improved operational workflows that helped increase overall revenue by nearly 70%. I have successfully managed communications, analyzed customer needs, and coordinated key sales activities that accelerated team productivity and pipeline performance. I enjoy roles where I can analyze lead data, collaborate with teams, and conceptualize improved customer touchpoints. I’m seeking a remote opportunity where I can apply my strengths in client engagement, sales execution, and CRM optimization to enhance pipeline efficiency, elevate customer satisfaction, and support sustainable revenue growth. AREAS OF EXPERTISE ● CRM Management ● Lead Qualification ● Appointment Setting ● Outreach Via Email, Calls, LinkedIn. ● Pipeline Organization ● Documentation & Reporting ● Customer Support​ ● Data Sourcing​ ● Remote Collaboration PROFESSIONAL EXPERIENCE Afriment — Sales Virtual Assistant & Customer Support -Remote | Mar 2025 – Jun 2025​ ● Assisted sales pipeline activities including lead tracking, CRM updates, and documentation.​ ● Responds to customer inquiries and product questions, ensuring fast and helpful communication.​ ● Provided post-sales support and follow-up, improving client engagement and satisfaction levels.​ ● Coordinated sales tasks and reporting, helping the team stay organized and responsive. Confidential Solar Company — Sales Virtual Assistant Remote | Feb 2025 – Sept 2025 ● Supported the sales team with outreach, email follow-ups, and appointment scheduling.​ ● Handled CRM record updating and ensured accurate lead data for proper follow-up.​ ● Assisted in preparing proposals, quotations, and customer responses for solar inquiries.​ ● Managed communication workflows that helped improve time-to-response and sales readiness. SFS — Appointment Setter Remote | Mar 2024 – Sept 2024 ​ ● Conducted outreach via calls, email, and social channels to schedule product demos.​ ● Pre-qualified leads based on criteria and transferred warm prospects to sales reps.​ ● Maintained appointment calendars and confirmed meeting attendance with prospects.​ ● Followed structured call scripts and objection-handling techniques to drive conversions. Meranin — Lead Generation Specialist Remote | Aug 2024 – Dec 2024 ● Sourced potential clients through targeted research and data extraction techniques.​ ● Built segmented lead lists using industry, location, and buyer profile filters.​ ● Organized leads inside CRM and spreadsheets for easy tracking and follow-up.​ ● Supported outbound sales campaigns with accurate lead data and prospect insights. ​ Denis Province — Research Virtual Assistant Remote | Jan 2025 – Mar 2025 ​ ● Conducted online research to gather data on markets, companies, and decision-makers.​ ● Prepared organized reports and summaries to support decision-making activities.​ ● Verified data accuracy and ensured clean documentation for ongoing project use.​ ● Assisted with research automation tools, saving time and improving workflow efficiency.​ ​ ​ ​ ​ OTHER EXPERIENCE:​ ​ Bedford — Front Desk Officer- Kaduna, Nigeria | Feb 2020 – Oct 2023 ● Delivered frontline customer service, ensuring smooth check-ins and inquiry handling. ● Managed calls, appointments, and complaints, improving satisfaction through clear communication. ● Maintained accurate records and documentation for seamless administrative operations. ● Supported office workflow improvements that reduced delays and improved customer experience.​ ​ Medical Personnel (Remote) — Virtual Assistant Remote | Jan 2025 – May 2025 ● Managed patient scheduling, inbox communication, and coordination, improving workflow accuracy. ● Organized digital records and documentation, increasing appointment accuracy and response speed. ● Supported operational workflows with proactive follow-ups, improving task completion consistency. ● Streamlined admin processes leading to improved communication flow across teams. EDUCATION Federal Polytechnic Nekede, Owerri —OND & HND( 2014 – 2019)​ Agricultural Engineering​ Relevant Coursework ●​ Customer Relationship Management - Delix Business School​ ●​ Digital Marketing Strategy - Udemy​ ADDITIONAL SKILLS HubSpot, Salesforce, Apollo, Lemlist, Google Workspace, Monday.com, CRM Management, Lead Sourcing, Data Entry, Reporting, Email Management, Communication, Problem Solving, Organization, Remote Collaboration.