Happiness Ogbodo

Happinessogbodo portfolio Sales & Customer Success Professional | CRM Management | Lead Nurturing | Remote Support Helping businesses convert conversations into revenue through organized workflows, proactive communication, and customercentered service. 1 Happinessogbodo portfolio About Me Hi, I’m Happiness Ogbodo , a relationshipdriven Sales & Customer Support Professional who enjoys turning inquiries into closed deals and satisfied customers. I specialize in CRM management, lead qualification, outreach support, appointment setting, and maintaining clear communication across remote teams. Whether organizing pipelines, responding to customers, or supporting sales reps, I love creating structure that keeps revenue and relationships growing. Currently seeking remote opportunities where I can contribute, learn, and deliver measurable impact. 2 Happinessogbodo portfolio Experience Afriment — Sales Virtual Assistant & Customer Support Remote | Mar 2025 – Jun 2025 Assisted sales pipeline activities including lead tracking, CRM updates, and documentation. Responds to customer inquiries and product questions, ensuring fast and helpful communication. Provided post-sales support and follow-up, improving client engagement and satisfaction levels. Coordinated sales tasks and reporting, helping the team stay organized and responsive. 3 Confidential Solar Company — Sales Virtual Assistant Remote | Feb 2025 – Sept 2025 Supported the sales team with outreach, email follow-ups, and appointment scheduling. Handled CRM record updating and ensured accurate lead data for proper follow-up. Assisted in preparing proposals, quotations, and customer responses for solar inquiries. Managed communication workflows that helped improve time-to-response and sales readiness. Meranin — Lead Generation Specialist Remote | Aug 2024 – Dec 2024 Sourced potential clients through targeted research and data extraction techniques. Built segmented lead lists using industry, location, and buyer profile filters. Organized leads inside CRM and spreadsheets for easy tracking and follow-up. Supported outbound sales campaigns with accurate lead data and prospect insights. 4 SFS — Appointment Setter Remote | Mar 2024 – Sept 2024 Conducted outreach via calls, email, and social channels to schedule product demos. Pre-qualified leads based on criteria and transferred warm prospects to sales reps. Maintained appointment calendars and confirmed meeting attendance with prospects. Followed structured call scripts and objection-handling techniques to drive conversions Denis Province — Research Virtual Assistant Remote | Jan 2025 – Mar 2025 Conducted online research to gather data on markets, companies, and decisionmakers. Prepared organized reports and summaries to support decision-making activities. Verified data accuracy and ensured clean documentation for ongoing project use. Assisted with research automation tools, saving time and improving workflow efficiency. 5 OTHER EXPERIENCE Bedford — Front Desk Officer- Kaduna, Nigeria | Feb 2020 – Oct 2023 Delivered frontline customer service, ensuring smooth check-ins and inquiry handling. Managed calls, appointments, and complaints, improving satisfaction through clear communication. Maintained accurate records and documentation for seamless administrative operations. Supported office workflow improvements that reduced delays and improved customer experience. Medical Personnel (Remote) — Virtual Assistant Remote | Jan 2025 – May 2025 Managed patient scheduling, inbox communication, and coordination, improving workflow accuracy. Organized digital records and documentation, increasing appointment accuracy and response speed. Supported operational workflows with proactive follow-ups, improving task completion consistency. Streamlined admin processes leading to improved communication flow across teams. 6 Happinessogbodo portfolio Education 2014 - 2019 Higher National Diploma (HND) — Federal Polytechnic Nekede, Owerri- 7 Core Skills Happinessogbodo portfolio • CRM Management (HubSpot, Salesforce, Monday.com) • Lead Sourcing, Qualification & Nurturing • Outbound & Inbound Communication • Email/Calendar Coordination & Scheduling • Sales Enablement & Pipeline Organization • Customer Support & Relationship Building • Documentation, Reporting & Follow-Up Execution • Remote Collaboration (Slack, Google Workspace, Outlook) 8 Project 1 Happinessogbodo portfolio Apollo Outreach Automation Built targeted lead lists, enriched contacts & automated follow-ups Result: faster outreach + improved response efficiency , demonstrates SDR readiness 9 Project 2 Happinessogbodo portfolio HubSpot Deal Pipeline Simulation Created deal stages, logged activities & tracked movement to closedwon Shows ability to support sales reps and maintain CRM hygiene 10 Project 3 Happinessogbodo portfolio Salesforce Lead Assignment Organized lead data, applied assignment rules & improved routing clarity Helps teams respond quickly and prioritize opportunities 11 Project 4 gbo o s s ne i p p Ha io l o f t por Monday.com Workflow Setup Built boards, automations & status tracking for project visibility Demonstrates remote organization, ownership & cross-team support 12 TOOLS I WORK WITH Happinessogbodo portfolio 13 RESULTS Happinessogbodo portfolio Increased revenue by 70% through customer experience improvements Achieved 30% conversion rate from outbound outreach campaigns Supported a client in securing an $8,000 deal within timeline - Earned added responsibilities due to reliability, communication & consistency 14 Happinessogbodo portfolio Why you should Hire Me as Your Sales VA I don’t just complete tasks , I strengthen your customer experience, organize your sales process, and ensure no follow-up or opportunity slips through the crack. I bring empathy, professionalism, fast learning, tech adaptability, and a commitment to results , the foundation of excellent remote support. 15 Happinessogbodo portfolio Thank You 16