Happiness Inyang
Virtual Assistant | CRM & Admin Support
--SKILLS
Customer Relationship Management (CRM)
Project & Task Management
Live Chat & Help Desk Support
E-commerce & Online Store Support
Social Media Management
Data Entry & Management
Payment & Invoicing Systems
WordPress & Website Management
Automation & Workflow Optimization
Cloud Storage & File Management
Virtual Meeting & Collaboration Tools
Digital Marketing & Email Campaigns
EXPERIENCE
Jennysglow United States Distributor - Online Customer Service Representative
August 2023 - PRESENT
CRM Support: Managed customer interactions, order tracking, and issue resolution through CRM platforms.
Live Chat & Email Support: Provided real-time assistance via live chat, email, and social media, ensuring a seamless customer experience.
Order Processing & Logistics: Assisted with order placement, coordinated USPS deliveries, and resolved shipping issues.
Sales & Product Recommendations: Advised customers on beauty products, upselling to enhance satisfaction and sales.
Customer Engagement: Maintained strong client relationships, addressing inquiries and ensuring high retention rates.
Esecure Infosystems Pvt Ltd, Canada - Online Visa Processing Agent
January 2021 - June 2023
Visa Processing: Assisted clients in completing and submitting e-visa applications for India, Turkey, Laos, and more.
Customer Support: Handled inquiries via email, live chat, and WhatsApp, ensuring prompt assistance.
Document Review: Verified documents for accuracy and compliance with immigration regulations.
Payment & Tracking: Processed payments via PayPal and provided real-time visa status updates.
Team Coordination: Used Trello, Slack, Tawk.to and WordPress to streamline operations and improve efficiency.
Diagno Pest Control, USA - Virtual Office Manager
August 2022 - March 2024
Calendar & Appointment Management: Scheduled and managed service appointments efficiently to optimize field technicians' time.
Client Communication: Responded to inquiries on Yelp, managed customer interactions via Vonage, and provided top-tier support.
CRM & Scheduling Tools: Utilized GorillaDesk to organize bookings, track service requests, and maintain customer records.
Route Optimization: Used Google Maps to coordinate technician routes for timely service delivery.
Administrative Support: Handled emails, invoicing, and follow-ups, ensuring smooth daily
EDUCATION
Delta State University, Nigeria - Bachelor of Agriculture
MARCH 2002 - NOVEMBER 2007
CERTIFICATES
Certificate of Participation - Excellent Customer Service, Fate Foundation - MARCH 2013
Certificate of Achievement - ALX Virtual AssistantExcellent - NOVEMBER 2024
