Happiness Eze

Happiness Eze Executive Virtual Assistant 📍 Location: Nigeria 📧 Email:-📱 Phone:- 🔗 LinkedIn: https://www.linkedin.com/in/ezehappinesschidera 🔗 Portfolio: https://drive.google.com/drive/folders/1oQlGp50AEkgvN6Qz8GoLuD99g6PjyP9M Professional Summary Proactive and detail-oriented Executive Virtual Assistant with strong skills in calendar management, email organization, travel planning, customer support, and project coordination. Skilled in streamlining workflows, managing multiple priorities, and supporting busy executives and founders to increase productivity. Adept at handling confidential information, building client relationships, and delivering results with efficiency and professionalism. Core Skills • Calendar & Schedule Management • Email & Inbox Organization (Zero Inbox Method) • Project & Task Management (Trello, Asana, ClickUp) • Communication & Customer Support • Travel & Event Coordination • Time Management • File & Document Management • Social Media Management • Reporting & Data Entry • Standard Operating Procedures (SOP) Creation • Tools: Google Workspace, Microsoft Office, Zoom, Slack, HubSpot, Canva Professional Experience • Executive Virtual Assistant (Freelance) Remote | [2024 – 2025] • Managed executive calendars, scheduled meetings with buffer times, and coordinated across multiple time zones. • Reduced inbox clutter from 9,000+ emails to 0 inbox using effective labeling, unsubscribing, and prioritization methods. • Supported client projects by creating and managing Trello boards, assigning tasks, and tracking progress. • Conducted research and prepared reports to aid decision-making for busy founders. • Created and maintained SOPs to ensure consistent workflow processes. • Provided social media support—content planning, scheduling, and engagement—to increase visibility and brand presence. • Customer Support Assistant (Practical Training Project) Remote | [2025] • Handled customer inquiries with professionalism and empathy, ensuring customer satisfaction. • Maintained accurate records of client communications and escalated issues to management when necessary. • Demonstrated ability to use CRM tools (HubSpot) for ticketing and reporting. Education B.Sc Economics – University of Port Harcourt Certifications Virtual Assistant Training – [Vsavvy Academy, Digital Witch] Customer Support & CRM Tools (HubSpot) References Available upon request.