Happiness Edia

HAPPINESS EDIA   Ikorodu, Lagos, Nigeria - -- Professional Summary I am a Cloud Engineer with hands-on experience in managing and optimizing cloud infrastructure, identity, and access management (IAM) solutions across multiple platforms, including Azure, AWS, and Google Cloud. Expertise in implementing and maintaining secure cloud environments using Azure Entra ID, AWS Identity Center, GCP Cloud Identity, and Google Workspace, ensuring seamless user authentication and access control. I am Proficient in designing and managing AWS IAM Policies, integrating multiple AWS accounts, and troubleshooting complex cloud environments. Well-versed in cloud networking concepts such as VPCs, subnets, and security groups, ensuring that identity management solutions align with robust network security measures. Demonstrated ability to support Microsoft 365 environments and integrate diverse cloud platforms for streamlined management and operational efficiency. With a strong background in troubleshooting and resolving access and networking issues, I bring a keen ability to ensure security, scalability, and reliability in cloud architectures. Adept at managing cross-platform integration and optimizing IAM practices to meet organizational security and compliance standards. Skills Basics of IAM Azure Entra ID AWS Identity Center GCP Cloud Identity Google Workspace AWS IAM Polices Troubleshooting Microsoft 365 Integrating Multiple Accounts AWS Networking System Administration Virtual Machines Cyber Security Work History 03/2018 to 03/2024 Customer Service Representative - Ghappi Veggies- Ikhueniro Benin City, Edo State. Assists customers upon entry, providing a high-level personalized service to enhance customer satisfaction and loyalty. Builds rapport with customers to closely understand their preferences and needs, leading to more targeted and appreciated service delivery. Managed customer transactions, including order placement, payment processing, and coordination of timely deliveries. Implemented an efficient customer contact management system, reducing data discrepancies and improving customer response time. Managed the outsourcing of products to online customers, ensuring efficient order fulfilment and customer satisfaction. Played a key role in complaint resolution by collaborating with various departments, which decreased escalated customer complaints. Education 2024/2025 Digital Witch IT Support Training - Lagos State, Nigeria - West African Examination Council- Imo State, Nigeria