Happiness Chiamaka Enwereuzor

HAPPINESS CHIAMAKA ENWEREUZOR Administrative Virtual Assistant Phone:- | Email:-| Location: Enugu. Nigeria LinkedIn: https://www.linkedin.com/in/happiness-enwereuzor-33a421300 PROFFESIONAL SUMMARY Experienced and resourceful Virtual Assistant with over 2 years of experience in providing administrative, customer support and digital services to clients remotely. Skilled in managing CRM systems, project management, email /calendar management, with a strong background in time management, communication and solving problems. Adept at using tools like Google Workspace, HubSpot, Asana, Trello, Apollo.io and Canva to improve productivity and ensure top-quality service. SKILLS        General management and Administration Calendar and Email Management Data Entry and Internet Research Appointment Scheduling / Travel Booking File Organization and cloud storage Customer Service Support Information Confidentiality      Lead Generation (Apollo.io) MS Office and Google Workspace Project Management (Asana, Trello) CRM tools (HubSpot) Good communication Skill WORK EXPERIENCE FEBRUARY 2023 – CURRENT Administrative Assistant | Specstech Africa and ICT Solutions LTD  Handle inbox management, de-clutter and filter high priority emails which helped to reduce missed appointments and improved client communication.  Organized and digitized company files using Google Drive, increasing accessibility and saving hours of search time.  Create and maintain spreadsheets for tracking invoices and expenses, ensuring accurate monthly reporting using zoho.  Manage scheduling and coordinate meetings per month, helping the team review our progress  Responds to client emails and inquiries within 24 hours, helping maintain a 95% client satisfaction rating. NOVEMBER 2024 – CURRENT Virtual Assistant (Freelance and Volunteer) | Remote  Scheduled and confirmed a client's appointment for a busy executive using Google Calendar and email, which helped to reduce missed appointments and improved client communication  Performed online research for a blog and compiled topic ideas, saving my client hours of prep time and supporting their weekly content schedule  Created simple branded graphics for my client using Canva for their startup social media posts, contributing to a more professional online presence and increased engagement.  Set up and organized task boards using Trello and Asana for a team project, resulting in improved workflow visibility and better time management.  Built and maintained spreadsheets to track customers' inquiries and bookings, which made it easy to follow up with clients and give them a satisfactory service.  Organized and managed Google Drive folders for a small business, resulting in faster file retrieval and a 70% reduction in time spent searching for documents. EDUCATION SEPTEMBER 2021 Bachelor Degree Enugu State University of Science and Technology CERTIFICATIONS Virtual Assistant Career Crafters Academy Date Entry Alison Empower Yourself