Happiness Aguzie

Aguzie Happiness Akunnaya Customer Service Representative Mobile: - Email:-Address: Adjacent Irana Learning Center Road 20, Sars Road. Port Harcourt, Rivers State. CAREER OBJECTIVE ● Dynamic and customer-focused professional with 2 years of experience in customer service and eCommerce support. Proven track record of delivering exceptional service, resolving issues, and building positive relationships with clients. Seeking a Customer Service Representative or Customer Support role to utilize my skills and contribute to enhancing customer satisfaction and business success. PROFESSIONAL EXPERIENCE Customer Service Representative Dec 2022 - 2023 Health and Wellness Company Freelance - Remote ● Provided excellent customer service via phone, email, and live chat channels, addressing inquiries, resolving issues, and ensuring customer satisfaction. ● Resolved customer complaints such as refunds and return issues which increased overall customer satisfaction by 90%. ● Informed customers about products and services which improved sales by 70% ● Managed customer inquiries and support tickets through various channels, including email, social media, and online chat, providing timely and accurate responses. ● Coordinated with the shipping team to ensure timely delivery of products to customers ● Assisted customers with product information, order status, billing inquiries, and returns processing. SKILLS HIGHLIGHTS ● ● ● ● ● ● CRM Tools: Salesforce, Zendesk, HubSpot, Gorgias, Freshworks/Freshdesk, HelpDesk, Zapier, Meta Business suite, Google Suite, Microsoft Office. Strong problem-solving, Communication skills and critical thinking abilities Ability to multitask and manage priorities effectively. Strong customer service skills with a focus on empathy, active listening, and problem-solving Attention to detail and accuracy in data entry and order processing Excellent communication skills, both verbal and written EDUCATION, TRAINING, AND CERTIFICATIONS ● On Demand IT Skills ● Diploma in Marketing