Happee Karen Mae A. Lumanag

Hi! My name is Happee.

I specialize in customer service, specifically inbound calls related to various concerns of clients' customers. I have almost two years of experience in receiving, handling, and documenting calls with regard to technical issues of phone line, internet connection, and television services.

I know for a fact that small, and large businesses alike, are receiving queries and calls about concerns with products and services. This may take up almost all your time especially if you are a budding entrepreneur. But you need to worry no more, because that is where I enter in the picture. Imagine having someone to take the calls, answer the common inquiries, and make sure that your clients are satisfied with the services you provide; imagine taking your time and doing what you need to do to grow your business without having to worry about your consumers' rants and complaints. Let me help you.

You might want to take a look at the skills that I am familiar with:

• Email Management and Correspondence—Gmail, Yahoomail, Hotmail

• Calendar and Schedule Management—Google Calendar

• Data Entry Applications—MS Office (Word, Excel, PDF), Google Docs

• Social Media Applications—Twitter, Facebook, Instagram, LinkedIn

• Social Media Management Applications—Hootsuite, Buffer

• IM Applications—Skype, FB Messenger, Viber, Whatsapp, QQ

• Project Presentation—Microsoft Powerpoint, Google Slides

• Project Management—Trello, Asana

• Chatbot—Manychat

• Design Layouts—Canva, Get Stencil

• Lead Generation Applications—Google Sheets

• File Management Applications—Dropbox, Google Drive

With all these skills and innate traits, rest assured that you and your business are in the best hands.