HANZEL
PALADO
CONTACT
PHONE:
-
EMAIL:-SKYPE:-(Hanzel
Palado)
PROFILE
Advanced Operations Team Manager
offering over 2 years of experience
and proven success in operations,
quality assurance and leadership.
Motivated and results-driven Analyst.
Proven ability to identify business
needs and develop valuable solutions
to drive accuracy and process
efficiency. Drives business
effectiveness through making
recommendations based on data
findings.
SKILLS
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Data Analysis
Team Management
Strategic Planning
Report Generation
EDUCATION
University of Mindanao
2011 - 2013
Bachelor of Science in Computer Engineering
WORK EXPERIENCE
Operations Team Manager [Conectys Inc.]
April 2019 – May 2021
As an Operations Team Manager, I enforced and optimized internal
policies to maintain efficiency and responsiveness to demands. Most of
the time I supervise the development and implementation of training
programs within the work unit I supervised and regularly monitor the
accuracy, completeness, and timeliness of completion of the duties of
my direct reports.
Workforce Real-Time Data Analyst [Conectys Inc.]
October 2018 – February 2019
As a Workforce Real-Time Data Analyst, I was responsible for
defining, developing, and finalizing reporting projects.
Moreover, an important role is maintaining good data
accuracy and providing analysis of the generated reports or as
per request.
Content Moderator [Conectys Inc.]
June 2018 – October 2019
Responsible for user-generated content submitted to an online
platform. The content moderator's job is to make sure that items are
placed in the right category, are free from scams, don't include any
illegal items, and much more.
Customer Service Representative [IBEX Global]
November 2015 – May 2018
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Serves customers by providing product and service information and
resolving product and service problems.
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Attracts potential customers by answering product and service
questions and suggesting information about other products and
services
Technical Support Specialist [Teleperformance]
March 2014 – February 2015
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Technical support representatives answer incoming phone calls and
provide support to callers experiencing computer problems of all kinds
