Hanzel Bejec

 HANZEL M. BEJEC 103 Commercial St. Marisol Vill. Brgy. Ninoy Aquino Angeles City, Pampanga Contact No:- /- Email Add:- OBJECTIVE: To be able to continue my knowledge and skills in my chosen field of work by working with great responsibility education and hard work of whatever expertise training or skills I gain. I’ll use it for the development and further growth of whatever company I’ll belong. WORK EXPERIENCE Company:Teleperformance SM City Clark Techhub 7, Manuel A. Roxas Highway Malabanias, Angeles City, Pamp. Account:Premium IT Position:Subject Matter Expert/ Technical support II Date:August 6, 2021 - Up to present OBJECTIVE  Respond to customer inquiries via phone, email, and chat. Diagnose and troubleshoot technical issues. Guide customers through step-by-step solutions. Escalate complex issues to higher-level support teams. Maintain detailed records of customer interactions. Provide product knowledge and technical guidance. Ensure customer satisfaction through effective communication. Experience in technical support or IT troubleshooting. Strong problem-solving and analytical skills. Excellent written and verbal communication. Familiarity with common software and operating systems. Ability to work in a fast-paced environment. Customer service-oriented mindset. Company:Concentrix SM City Clark IT Park, Manuel A. Roxas Highway Malabanias, Angeles City, Pamp. Position:Technical Support Associate II Account:Dell Date:May 30, 2019 - August 6, 2021 OBJECTIVE Extensive knowledge of computers software and hardware, and techniques to troubleshoot. Strong professional communication skills with other technical support specialists and clients. Critical thinking and problem-solving abilities in Dell Products Company:Sutherland Global Services Berthaphil 2 Compound, Jose Abad SantosAve. Clark Special Economic Zone, Pampanga Phil. Position:Customer Service Representative/ Technical Support Representative Account:Amazon Retail/Tech Concierge Date:July 20, 2015 - June 30, 2019 OBJECTIVE Assists customers with inquiries related to a company's products and services. Customer Service Associates In Amazon Retail Site maintain adequate company and product knowledge to provide proficient service Problem analysis and problem solving. Organizational skills and customer service orientation. Adaptability and ability to work under pressure. Initiator. Company:Belexis Concept Inc. Gigahertz Sm Clark Position:Brand Ambassador / Sales Technician Date:December 8, 2013 – May 30,2015 OBJECTIVE Work with customers to find the products or services that best meet their needs and may deliver or install the necessary equipment on-site  repairs, installs, replaces, and services various types of equipment and systems Company:Banbros Commercial Inc. Sm Appliance Position:Promodizer Date:July 6, 2013 - December 5, 2013 ACHIEVEMENT Q1 TOP CUSTOMER SERVICE ASSOCIATE For Year 2018 SUTHERLAND GLOBAL SERVICES CUSTOMER OBSESSION AWARD TOP 1 CONSULTANT WEEK 12 (MARCH 2016) SUTHERLAND GLOBAL SERVICES EDUCATIONAL ATTAINMENT College:2 - Year Computer Science Asian Institute of Computer Studies Dau Mabalacat Pampanga 2009 - 2012 Secondary:Francisco G. Nepomuceno Memorial High School Pandan Angeles City Pampanga 2003 – 2007 Primary:Marisol Bliss Elementary School Marisol Bliss Angeles City Pampanga 1997 - 2003 PERSONAL DATA Age:34 Date of Birth:September 21, 1990 Place of Birth:Angeles City Gender:Male Civil Status:Single Nationality: Filipino Weight:120 Lbs. Height:5’5” Religion:Born Again Christian Language Spoken:Tagalog,Kapampangan,English Special Skills Computer Literate > A thorough knowledge of operating systems, hardware and commonly used software > Good communication and customer service skills > A patient and organised approach > The ability to meet deadlines >Hardware and Software installation > Ability to work flexible shift CHARACTER REFERENCES Kimberly Mallari Magalang Pampanga Self Employed - Jevic Garcia Operation manager connext Sanfernando Pampanga - I hereby certify that the above statement are true and correct to the best of my knowledge and belief. Hanzel M. Bejec