Hanz Medina

Hanz Medina

$30/hr
Remote Technical Support Specialist | IT Helpdesk | Device Troubleshooting Expert Remote Assistance
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
35 years old
Location:
Flushing, New York, United States
Experience:
3 years
Hanz Medina LinkedIn: https://www.linkedin.com/in/hanz-m-ab- | Cell: - | Email:- Education ●​ John Jay College of Criminal Justice, New York December 2023 B. S. - Computer Science Information Security Courses Taken: Advanced Data Structure & Algorithms, Operating Systems, Probability & Statistics with R, Cryptography and Cryptanalysis, Haskell. ●​ Queensborough Community College, New York December 2021 A.S. - Computer Science Information Security​ Courses Taken: Linux System Administration and Security, C++ programming, Python Programming, Computer Networking. Work Experience New York Life Insurance Company, New York, NY QE, Technical Writer, BA Analyst ​ ​ ​ ​ ​ October 2024 - Present DevOps Engineer ​ ​ ​ ​ ​ ​ ​ ​ January 2024 - October 2024 ●​ Automated CI/CD with Jenkins and added SonarQube for code quality and security. ●​ Oversaw Jira and Confluence setup to support Forge-based application collaboration. ●​ Executed test automation using Mabl and performed data validation across Jira, Tableau, and Plainview Viz. ●​ Created and maintained test cases, identified bugs, and ensured software reliability across development cycles. New York Center for Assistive Technology, Long Island City, NY CUNY Research Foundation Assistive Technology Intern February 2023 – January 2024 ●​ Installing assistive technology on DOE laptops, deploying apps on DOE tablets for students with disabilities. ●​ Providing students and the staff at their school with technology assistance over the phone and email. ●​ Maintaining inventory systems, along with producing reports and queries. ●​ Performing maintenance and equipment setup in multiple technologies. New York Life Insurance Company, New York, NY Vulnerability Analyst Intern June 2023 – August 2023 ●​ Assisting in identifying & evaluating potential security vulnerabilities in software, systems, & applications. ●​ Collaborating with the security team to analyze & prioritize vulnerabilities based on potential impact & risk. ●​ Assisted in creating vulnerability reports with findings, recommendations, and mitigations. ●​ Gained hands-on experience with various vulnerability assessment tools & security technologies. P.S. 019 Marino Jeantet, Corona, NY CUNY Research Foundation Tech Intern January 2022 – January 2023 ●​ Troubleshot hardware and software problems, along with setting up computers in classrooms and offices. ●​ Configured wireless devices for children’s daily use. ●​ Monitored equipment and worked with HelpDesk Center to ensure timely repair. ●​ Aided staff in the use of technology equipment. Athena Technology, Woodside, NY Certified Meter Technician September 2018- July 2019 ●​ Designed and implemented a process for imaging a fleet of (500+) taxi monitors. ●​ Installed and wired tablets for both front-side driver and backside passenger in taxi cars. ●​ Assisted in training (100+) taxi drivers and management with tablet-based meters. Skills Technical Skills: C++, Python, HTML5, CSS, JavaScript, R, Haskell, Linux, PowerShell, Windows/macOS, Jenkins, Mabl, Jira, Confluence, Azure Intune, Slack, Zendesk, MDM (Intune/JAMF), Networking, Troubleshooting, Customer Service, ServiceNow, Communication, Task Prioritization
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