HANZ CHRISTIAN YASAY SALCEDO
Permanent Address: San Antonio South
Bambang Nueva Vizcaya, Philippines
Mobile Number: -
E-mail Address:-
PERSONAL INFORMATION:
I have 5 years working experience handling calls, chat, and emails. These years of experience honed me to become more professional, flexible, and the ability to adapt to changes. I also enrolled in lessons to become a Virtual Assistant. I took the lessons seriously to become more effective as a VA. I am available 24 hours a day, 7 days a week. I am a true all-around assistant with the ability to multitask and handle all aspects of business while increasing overall productivity with efficient work. I am negotiable on price and always up for a challenge. I am eager and look forward to serving you!
EDUCATIONAL BACKGROUND:Year Graduated: 2010
PRIMARY: Saint Catherine’s School -- School Year-
SECONDARY: Saint Catherine’s School – School Year-
TERTIARY: PLT College -- School Year-
BACHELOR’S DEGREE: Bachelor of Science in Nursing
SKILLS:
Computer Literate
Technical background
Customer Service Oriented
Wordpress Management
Photo editing
Schedule Management
Email Management
Internet Research
Social Media Management
Data Entry
Efficient in Google Docs
TRAINING:
Call Center 101 (Sutherland Global Philippines)
Language and Culture Training (Convergys Corporation)
Virtual Assistant Bootcamp
WORKING EXPERIENCE:
Part Time Property Management Representative (homebased) – Opendoor Utilities LLC ( May 2017 to present)
Responsible for connecting electric, water and gas for the company purchased properties.
Documenting changes, status and putting notes related to the properties in Spreadsheet.
Assigning newly purchased properties to all agents.
Part Time Customer Representative (homebased) – Top Goods LLC
Ecommerce (March 01, 2017 to November 15, 2017)
● Assist buyers through answering their inquiries through email. Tracking orders, replacements returns and refunds.
● Escalating known issues.
Customer service and Technical Advanced Support Team in Taskus BGC (August 12, 2016 to February 19, 2017)
● Reply to email inquiries via Zendesk in a timely manner.
● Frontline support via Chat.
● Calls Customer who sets an appointment for technical and order related concerns.
● Track orders, process replacements and returns.
Customer Associate 1 in Convergys Megamall(August 18,2013 to =’-June 25,
2016)
● Frontline support via Chat.
● Deliver service and support to end-users via remote connection or over the Internet
● Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
● Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
● Diagnose and resolve technical hardware and software issues involving VOIP services.
Sales and Service Representative in Convergys Glorietta 5, Ayala Avenue Cor Hotel Drive, Makati City, May 18 to November 10, 2012)
● Reviewing open accounts for collection efforts.
● Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
● Collect customer payments in accordance with payment due dates
● Identify issues attributing to account delinquency and discuss them with management.
Provide timely follow-up on payment arrangements.
Technical Support Representative in Sutherland Global Services Clark Pampanga-(October 17, 2011 to May 03,2012)
Frontline support via telephone.
Troubleshooting a variety of technical and non-technical issues customers are having while providing excellent customer. service.
Processing replacement, returns and refunds.
Character Reference:
Envy Parubrob Phone Number:-
Former Supervisor
M.A DelfinPhone Number:-
Former Supervisor
