An Ambitious & Experienced Customer Service Executive with excellent organizational and interpersonal skills, keen to secure a position with a dynamic and progressive organization. A dedicated and responsible individual with a high level of integrity, drive, initiative and challenge.
Liaising with Travel vendors to list them in the iTravel vendor list.
Managing and coordinating with vendors for on-site trips and private orders.
Customizing and planning tours as per private orders.
Planning for scheduled departures and implementing the same.
Social media managements along with newsletter mailers.
Providing real time tour leader support for on-site coordination.
Managing Personal and Key Corporate Lease Accounts
Managing Fleet Inventory for the Customer Relations Team.
Addressing and Liaising on Escalations with Internal Departments.
Preparing Weekly and Monthly Fleet Reports for the Lease Team.
Facilitating Vehicle Service Request and Off Hires for Key Accounts.
Assisting team lead in managing a team of 12 C.C.P.
Maintaining and collating of team data.
Assisting team lead in root cause analysis and team forecasting.
Responsibility for team NPS (Net Promoter Score) scores.
Conducting periodic knowledge checks for customer care professionals.
Controlling team shrinkage
Team compliance Spoc for all compliance audits.
Support team member for a captive unit providing banking online support over a 24 hour support window for customers in the North American Geography.
Involves resolution of L1 and L2 priority calls raised by clients routed through an Internet based dedicated queue process.
Troubleshooting and navigating the online banking issues faced by the customer.
Providing assistance on customer queries and user training if necessary.
Ensuring that calls are resolved as per stipulated SLA (Service Level Agreement)
Excellent Team player, consistent on all KPI (Key performance indicator)
Excellent awareness of Credit Card processes (Card Services)
Was a key member of the team that won the IDQ Team of the year for the year 2011
Various Ace awards for performance and taking initiatives at work.
Liaising with Travel vendors to list them in the iTravel vendor list.
Managing and coordinating with vendors for on-site trips and private orders.
Customizing and planning tours as per private orders.
Planning for scheduled departures and implementing the same.
Social media managements along with newsletter mailers.
Providing real time tour leader support for on-site coordination.
Bachelor in Commerce (B.Com), Monad University, Uttar Pradesh, 2014
Diploma in Hotel Management & Catering, Ann Institute, Goa, June 2001
Indian School Certificate (ISC, 12th Standard), St Joseph’s College, Kolkata, 1998
Indian Certificate of Secondary Education (ICSE, Xth Standard), St Joseph’s College, Kolkata, 1996
Web Centric Course, NIIT, Kolkata, September 2002
Basic Knowledge of all MS Office applications, Internet & Email applications.
Basic Cabin Crew Training, Frankfinn Management Consultants, July 2002
Excellent written and verbal communication skills.
Good command of written and spoken English, Hindi, Bengali, Konkani.
Skill in interpersonal relationships.
Ability to work independently with effective decision making capabilities.
Handle multiple tasks efficiently and in timely manner.
Creative and innovative with problem solving abilities through quality processes.
Highly motivated, "get-the-job-done" type.
Energetic, self-motivated, and capable of balancing a complex schedule.
Retail Store Manager, Buddy Davis (LNJ Bhilwara Group)
(19th Sept 2002- 24th Apr 2004)
Date of Birth: 14/06/1980
Marital Status: Single
Nationality – Indian
Passport No: M-
Date of Issue: 31st March, 2015
Date of Expiry: 30th March, 2025
Ms. Almaz Kapadia, Customer Care Supervisor, Hertz UAE,
Ph: -
Ritesh Kadam, Director, The iTravel Group, Mumbai
Ph: -
