Hansel

I am a dedicated Dental Insurance Specialist with over 11 years of experience in the dental industry, focusing on insurance verification and benefits coordination. My primary responsibility has been to ensure that patients clearly understand their dental insurance coverage before treatment begins, helping both the patient and the dental office avoid unexpected costs or delays.

I specialize in verifying insurance eligibility, plan limitations, frequencies, maximums, deductibles, and copayments. I contact insurance companies directly via phone or online portals to confirm benefits for various procedures, including preventive, basic, and major services. I also carefully document all the verified details in the patient’s chart and communicate them clearly to the front desk, treatment coordinators, and billing department.

Over the years, I’ve worked with several dental practice management software programs, including Dentrix, Denticon, and Curved Dental. I am comfortable navigating these platforms for updating insurance information, inputting fee schedules, attaching insurance plans to patient profiles, and generating accurate treatment estimates. I am highly detail-oriented, ensuring that the information I enter is accurate and complete.

My communication skills have been vital in this role. I speak with insurance representatives daily and explain complex insurance information to patients in a way they can easily understand. I also coordinate with office teams to ensure that insurance-related issues do not disrupt the daily schedule.

Time management and multitasking are essential parts of my workflow. I manage multiple verifications daily, often within tight timelines, and still make sure each case is handled with accuracy. I am self-motivated, reliable, and able to work independently or as part of a team, especially in remote settings.

I always stay updated on changes in dental insurance policies and provider requirements, as this knowledge is crucial to maintaining efficiency and accuracy. I’m also open to learning new systems and tools that can improve the insurance workflow within the dental office.

Overall, I bring over a decade of hands-on experience in dental insurance verification, a deep understanding of dental procedures and codes, strong software skills, and a professional, patient-focused approach to every task. I take pride in supporting dental teams and helping patients maximize their benefits with confidence and clarity.