Hans Christian Macaraeg

Hans Christian Macaraeg

$15/hr
As a Customer Support Rep, I resolved inquiries, enhanced retention, and provided valuable feedback.
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Quezon City, Metro Manila, Philippines
Experience:
10 years
About

Seasoned Customer Support Lead with extensive experience in the SaaS industry, working remotely as a freelancer. Expert in managing support teams, resolving complex customer issues, and enhancing service quality from a remote setting. Skilled in IT Management, Incident Management, and Service Desk operations. Passionate about leading teams effectively, driving customer satisfaction, and optimizing operational efficiency to deliver exceptional results in a fast-paced, virtual environment.

Languages
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.