Hannatu Oyiza Salami

Hannatu Oyiza Salami

$20/hr
Relationship, compliance and customer service officer
Reply rate:
40.0%
Availability:
Full-time (40 hrs/wk)
Age:
43 years old
Location:
Fct, Abuja, Abuja Nigeria, Nigeria
Experience:
11 years
HANNATU OYIZA SALAMI PERSONAL INFORMATION Address: 205B, The District by Dantata. Gwarimpa, Abuja, FCT. Phone:- E Mail-Date of Birth:13th September 1982 Sex:Female Marital Status:Married State of Origin:Kogi Nationality:Nigerian Federal Civil Service Commission No: FCSC-. WORK EXPERIENCE Feb 2017 – Till date Relationship Manager FCT Abuja Business Manager. Manage Business Accounts – Regular Updates Interface Banking Relationship – Bank Reconciliation Statement Customer Service Engagement + Interface Focal Contact – Service Providers Facilitate Internal Control System Set Up Robust Database of Clients & Service Providers Facility Management - Nov 2016 – Jan 2017 Kogi State Board of Internal Revenue Lokoja,Kogi State Deputy Manager: Internal Audit Ensure Compliance by all registered Taxpayers to Statutory Regulations Reconciliation of Pay as You Earn (PAYE) per documents received and returns calculated Ensure Robust Data Base of Taxpayers in maintained and updated per Statutory Schedule and ensure monthly updates Development of Tax Identification Number (TIN) for New Taxpayers and reconciliation of Internal Records Consistent Tax-Payers Bracket Expansion Interface with State House of Assembly on Tax Laws Updates. Alignment of State Tax Policies in line with Federal & National Statutes Establishment of Internal Control measures in Tax Department to promote effective tax administration. {Sep 2008 – Mar 2011} First City Monument Bank PLC Kano State, Nigeria. Account Officer II Interface: Bank & Customers: Manage and promote business relationships with new / existing customers; Interacting with new and current customers. Identify, attract and maintain High Net-worth Individuals (HNI) as Bank customers. Provision of services to meet the banking needs of the bank customers. Interface with customers on behalf of the bank. Interacting with Operations, Business Development, Customer service, and all other departments as required, to resolve customer complaints. Marketing: Bank Products: Banks representative for marketing of various products to the consumer market. Assisting in the collection and resolution of past due accounts. Managing an active account, tracking and reporting procedure in accordance with company policies. Maintaining detailed knowledge of the company’s products, services, and policies and communicating this knowledge to customers. Maintaining a current understanding of the competitive landscape. Gather business/industry/market information and plan better business strategies. Promote all types of products, not limited to credit products based on clients’ needs. Portfolio Management/Financial Management Overseeing the customer’s portfolio with the Bank and offer objective / constructive suggestions to Management on best practice on Portfolio Management. Maintain an Imp-rest system and follow up cash lodgements and withdrawals from Bank customers account under my care, collation and maintenance of Inventory register of cheque books + other bank instruments. Analyze financial statements and manage risks. Prepare credit applications and conduct ratings. . Monitor and maintain the credit files. Interact with the customers on possible solutions to their different financial problem. Tracking, maintaining and analyzing customer data. {Nov 2007 – Sep 2008} ADIC Insurance Company Limited Kano State, Nigeria. NYSC Scheme: Identifying & sourcing customers for the company Marketing company’s products’ to individuals / companies Reviewing & processing customer complaints / issues Ensuring all legal & contractual obligations are concluded logically. Develop and maintain filing structure / system documentation. General maintenance / supervision of institution assets utilisation and vehicle maintenance. Preparation & coding of vouchers / complete documentation of all payments. Responsible for banking operations of ADIC QUALIFICATIONS {May 2009 – Feb 2011}Bayero University KanoKano State, Nigeria Masters in Business Administration {2008} Nigerian Institute of Management Member, Nigerian Institute of Management. {2006 – 2007} Nigerian College of Accountancy Plateau State, Nigeria Certified National Accountant {CNA} {2001 – 2006} Ahmadu Bello University, ZariaKaduna State, Nigeria B.Sc. Accountancy. LANGUAGES Fluent in spoken and written English. Good working knowledge of Hausa. COMPUTER SKILLS High level of competence with Microsoft office – Word, Excel, PowerPoint and Outlook. Excellent knowledge / application of Internet Explorer. Working knowledge of Sage accounting software and Infopool banking software. REFERENCES Mr. Isaac Ayuba. Central Bank of Nigeria, FCT, Abuja Phone: - Phone: - Email: M Salami ACA Deputy National Programme Manager (DNPM). Foreign, Commonwealth Development Office (FCDO) – Partnership To Engage Reform & Learn (PERL) – Accountable, Responsive & Capable (ARC) Government Programme No. 10 Bobo Street, Maitama. FCT, Abuja Phone: - Email:-
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.