Hannah Victoria Dela Rosa

Hannah Victoria Santos Dela Rosa 0248 Uban, Catmon, Sta. Maria, Bulacan-- QUALIFICATIONS A self-motivated and open-minded graduate of BS in Computer Science. Has a well-trained background and a qualified employee for almost 10 years of varied administrative work experience and proven ability to handle and manage office environment. Excellent in using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, and Excel. JOB EXPERIENCE M. Lhuillier Financial Services, (Pawnshops), Inc Operations Department Branch Manager November 2013 – February 2018 Performed paper works, typing and hand-written documents Accountable to email and phone communication Reminder special schedule of operations manager and area managers Delivery agenda Commune to employees proposal and complain Monitor daily sales and transactions of the branch I am handling Consolidate branch reports Organize meetings, events and activities of all the store, area, and operation managers of my respective area. Managing and maintaining budgets, as well as invoicing Attending meetings, taking minutes and keeping notes Responsible in receiving pawned items. Assisted the customers by working out their queries and grievances. M. Lhuillier Financial Services, (Pawnshops), Inc Operations Department Assistant Branch Manager September 2011 – October 2013 Enthusiastic to achieve the targets by continuous improvement of frontline area Positive nature with exceptional telephone etiquette Demonstrated capability of greeting guests with a smile, providing information and assisting them in timely manner Handled clients/ employees phones, mails, messages etc. Handled the clients/employees problems by providing their needs. Received deliveries of documents and other items. M. Lhuillier Financial Services, (Pawnshops), Inc Operations Department Front Line Associate/ Teller/ Branch Staff August 2008 – August 2011 Received and welcomed customers with due attention; greeted them with a smile. Assisted the customers by working out their queries and grievances. Coordinated with other staff to ensure the availability of best service for the customers. Answer inquiries pertaining to the differenct company services. NLEX (North Luzon Expressway) Tollways Management Department On the job trainee March – June 2008 Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness. Updating their databases using Microsoft Access. EDUCATIONAL BACKGROUND Tertiary: Saint Joseph College of Bulacan 2004 – 2008 San Jose Patag, Sta. Maria, Bulacan Bachelor of Science in Computer Science Best in Information Technology Polytechnic University of the Philippines2003 – 2004 Sta. Mesa Manila Bachelor of Science in Banking and Finance Secondary: Sacred Heart Academy1999 – 2003 Sta. Maria, Bulacan Consistent Honor Student S.Y. 1999 – 2003 Active member of various school organizations (Math Society, Young Scientist Club, Earth Saver’s Club and Young Artist Club.) Primary: Sacred Heart Academy1993 – 1999 Sta. Maria, Bulacan First Honorable Mention S.Y. 1998 – 1999 SEMINARS ATTENDED: AMLA PAWNSHOP BRIEFING COUNTERFEIT AND MONEY DETECTION SEMINAR BASIC APPRAISAL SEMINAR WORLD-CLASS COMMUNICATION SKILLS SEMINAR LEADERSHIP SEMINAR TICKETING AND BOOKING SERVICES INSURANCE SELLING CORPORATE FOUNDATION TRAINING EXCELLENT CUSTOMER SERVICE SEMINAR PERSONAL BACKGROUND Age: `32 Gender: Female Weight: 100 lbs. Height:5’2 Civil Status: Married ­­­­­­­­­­­­­­­­­­­