Hannah Theresa Doi

HANNAH THERESA A. DOI 37-A Rojas Street, Brgy 6, Kabankalan City, Negros Occidental 📞- | 📧-PERSONAL INFORMATION Date of Birth: December 11, 1995​ Place of Birth: Kabankalan City​ Age: 29​ Gender: Female​ Nationality: Filipino​ Civil Status: Single​ Religion: Roman Catholic EDUCATION University of St. La Salle Bachelor of Hospitality Management (2012 – 2016) CORE COMPETENCIES ●​ ●​ ●​ ●​ Critical thinker and effective decision-maker Strong problem-solving abilities Works independently with minimal supervision Excellent interpersonal and communication skills TECHNICAL PROFICIENCIES ●​ Google Suite, Microsoft Office, Canva, MailChimp ●​ Slack, Asana, Ring Central, HubSpot, SalesForce, Ringy, Premium UC Dialer PROFESSIONAL SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Administrative Support & Data Entry Calendar Management & Scheduling Lead Generation & Cold Calling Customer Service & Sales Social Media Management Email & Chat Support Web Research Bookkeeping Appointment Setting (Inbound/Outbound) PROFESSIONAL EXPERIENCE ●​ GENERAL MANAGER / YOUTUBE HANDLER & EDITOR Nana Group of Companies | July 2023 – January 2024 General Manager: ●​ • Developed and implemented business strategies ●​ • Monitored financial performance and executed corrective actions ●​ • Managed budgets, expenditures, and team communication ●​ • Conducted competitor analysis to identify market trends YouTube Handler/Editor: ●​ • Created and edited video content ●​ • Managed channel optimization and SEO ●​ • Designed thumbnails and scheduled consistent uploads ●​ • Engaged with the audience and reported analytics ●​ ENGLISH ONLINE TUTOR Native Camp Philippines | Feb 2020 – Oct 2021 | May 2022 – Aug 2024 ●​ • Taught English to students from Japan, Korea, Vietnam, and China ●​ • Customized lessons to suit student proficiency levels ●​ • Provided engaging and effective online classes ●​ APPOINTMENT SETTER (Remote, Part-time) United Health, USA | May – September 2022 ●​ • Scheduled appointments with potential clients ●​ • Conducted follow-up communications and email outreach ●​ ADMINISTRATIVE VIRTUAL ASSISTANT (Remote, Part-time) Danielle Briggs Consulting, California | Feb – Aug 2022 ●​ ●​ ●​ ●​ • Handled admin support and event encoding • Designed event posters and slide decks • Updated website content and conducted product research APPOINTMENT COORDINATOR (Remote, Part-time) Smile Place Dental, Melbourne, Australia | Dec 2021 – Feb 2022 ●​ • Managed inbound calls and online bookings ●​ • Scheduled and rescheduled dental appointments ●​ SALES & MARKETING ASSOCIATE Zaycoland Resort and Hotel, Kabankalan City | Feb 2018 – Feb 2020 ●​ • Tracked weekly sales and generated reports ●​ • Designed promotional packages and followed up with clients ●​ • Coordinated marketing activities and lead outreach ●​ FRONT OFFICE ASSOCIATE Zaycoland Resort and Hotel, Kabankalan City | May 2016 – Feb 2018 ●​ • Handled guest check-ins, inquiries, and complaints ●​ • Maintained hotel cleanliness and organized records ●​ • Managed POS system updates and inventory files CHARACTER REFERENCES Sunnybelle Camodoc Appointment Coordinator, Smile Place Dental- Shaira Joy Locsin Front Office Associate, Zaycoland Resort and Hotel- |- Leanie Lyn Mercado Hotel Supervisor, Zaycoland Resort and Hotel-