HANNAH TALAMPAS--
Work Experience
CONVERGYS PHILIPPINES SERVICES CORPORATION:
Fraud Specialist: Jan 2016 - Dec 2016
Receiving incoming and outgoing telephone calls and corresponds with current card members who may have fraudulent activity on their account.
Responsible for observing various customer transactions to flag or identify suspicious activity.
Flagging the account and keep it suspended if any suspicious activities are found until it can be checked and verified.
TELETECH CUSTOMER CARE MANAGEMENT PHILIPPINES, INC:
Customer Service Representative: Oct 2014 - Jan 2016
Providing concise, quality customer service in a professional and courteous manner to the clients.
Answering incoming calls and in accordance with established call handling procedures.
Answering questions and solves problems for a complete caller satisfaction experience.
STARBUCKS COFFEE, PHILIPPINES:
Barista (part-time): Oct 2013 - Apr 2014
Providing customers with prompt service, quality beverages and food products consistently by adhering to all recipe and presentation standards.
Preparing food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
Maintaining a clean and comfortable store environment.
DIRTY NELLY’S KUALA LUMPUR, MALAYSIA:
Bar Attendant/Bartender: Jan 2013 - Aug 2013
Setting up the bar and making sure it is well-stock.
Preparing garnishes for drinks.
Mixing various ingredients to make cocktails.
Collecting payments and operating the cash register.
Re-stocking items that run out while attending customers in between.
Requisitioning weekly supplies that are required for the bar.
REGGAE MANSION HOSTEL KUALA LUMPUR, MALAYSIA:
Front Desk Receptionist: Jul 2012 – Jan 2013
In charge in guest relations, bookings, reservations, and registrations.
Checking guests in and out at the accurate time.
Ensuring reservations are taken very correctly and the compliance of safety and security standard.
Handling guests questions, inquiries and complaints.
LONG JOHN SILVER’S SINGAPORE, SINGAPORE:
Management Trainee: Jul 2009 - Jul 2010
Greeting customers with a warm welcome and a friendly comment.
Taking order and operates the transaction.
Coordinates with the kitchen on matters pertaining to food preparation and service.
Delivering food and beverage service to customers in accordance with standards.
Maintaining goodwill of customers through effective guest relations, proper handling of guest complaints and requests.
Education
MINDANAO STATE UNIVERSITY – MARAWI, PHILIPPINES
Degree: (BSHRM) Bachelor of Sciences in Hotel and Restaurant Management
Jun 2006 – Apr 2012
GINGOOG CITY COMPREHENSIVE NATIONAL HIGH SCHOOL
Secondary
Jun 2000 – Mar 2005
Additional Skills
Able to communicate in good English (Oral & Written)
Proficient in Microsoft Office modules (Word, Excel, PowerPoint)
Able to work in a fast paced and challenging environment
A team player as well as able to work independently
Flexible, Trainable, Highly organize, and have an Excellent time management
Reference
Michael Angelo Reyes
Store Manager
Starbucks Coffee Philippines
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Jennie James
Director
Dirty Nelly’s Kuala Lumpur
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Salman Rozi
Front Desk Assistant Manager
Reggae Mansion Hostel Kuala Lumpur-
Anne Pagsibigan
Restaurant Manager
Long John Silver’s Singapore
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