Hannah Neirman-| - | 1422 E Wyndham Circle, Palatine, IL 60074
Academics
• North Park University, B.S. in Business and Economics, Chicago, IL
o Concentration: Economics
(May 2013)
Professional Experience
Sedgwick Claims Management Services
(Schaumburg, Illinois, December 2019 – Present)
Senior Disability Representative
▪ Receive and review new temporary and permanent disability and non-disability
accommodation requests
▪ Coordinate investigative effort to ensure thorough review of claims through medical
information, as well as contact with health care providers and employers
▪ Communicate clearly with claimant and client on all aspects of claims process either
by phone and/or written correspondence
(Schaumburg, Illinois, May 2019 – December 2019)
Bectran, Inc.
Platform Services Associate
▪ Presented product demonstrations of B2B SaaS platform for potentials clients with
strong aptitude and expertise
▪ Performed manual user acceptance testing and workflow configuration
▪ Identified and documented software bugs in JIRA while collaborating with
development teams to troubleshoot and clarify issues
▪ Created reports and presented documents to highlight new testing workflow and
scenarios to upper management
JP Morgan Chase
(Elgin, Illinois, October 2018 – April 2019)
Fraud Prevention Specialist
▪ Reviewed, identified, and resolved all cases of fraudulent activity on cardholder
accounts
▪ Conducted validation research on account with focus on excellence in customer care
▪ Effectively responded to inquiries and ensured both customers and the business were
protected from losses and risks
JP Morgan Chase
(Elgin, Illinois, September 2017 – October 2018)
Merchant Disputes Senior Specialist
▪ Investigated and analyzed credit card transactions disputed by cardholders
▪ Initiated actions on chargebacks to merchant or cardholder and referred fraudulent
activity to appropriate department
▪ Processed and resolved disputes efficiently while delivering consistent, high-quality
customer service
Computer Skills
▪ Advanced proficiency in Microsoft Word, Excel, PowerPoint, Access, Outlook,
SharePoint
▪ Intermediate knowledge of HTML5, CSS, and JavaScript
