NDUNG’U HANNAH WANJIKU
P.O. Box 571, Thika
Nationality: Kenyan
Languages: English & Kiswahili
PROFESSIONAL SUMMARY
Detail-oriented and reliable professional with strong administrative, customer service,
and records-management experience. Skilled in processing payments, maintaining accurate
customer
records, resolving account inquiries, and supporting financial documentation. Highly organized with
excellent communication and time-management abilities. Seeking an Accounts Receivable /
Finance
Assistant role to apply my accuracy, customer handling expertise, and administrative strengths in a
finance environment.
KEY SKILLS
• Accounts receivable support & payment processing
• Customer account management & follow-ups
• Record keeping & documentation accuracy
• Invoice handling & customer communication
• Microsoft Excel: data entry, spreadsheets, basic formulas
• Strong attention to detail & problem solving
• Excellent organization & time management
• Ability to work independently and in a team
• Discretion with financial and customer data
WORK EXPERIENCE
Gracious Autowork – Mombasa
Customer Support / Administrative & Workshop Assistant -)
• Recorded and updated customer information, service details, and payments in company systems.
• Handled customer inquiries, provided account information, and resolved service-related concerns.
• Supported cash handling functions including receiving payments and issuing receipts.
• Followed up with customers regarding pending payments, service completion, and outstanding
balances.
• Organized and maintained detailed customer files, transaction records, and workshop
documentation.
• Coordinated communication between customer service, workshop team, and management to
ensure smooth workflow.
• Assisted with administrative tasks, reporting, and daily office operations.
EDUCATION & TRAINING
Fourth Dimension Computer College (2009)
Certificate in Information Technology – Distinction
NITA Mombasa -)
National Skills Certificate IV – Light Vehicle Mechanic
Trade Test Grade III – Motor Vehicle Mechanics
Gatitu Secondary School -)
K.C.S.E – Mean Grade C–
Kiawambutu Primary School -)
K.C.P.E – Mean Grade B–
REFERENCES
Available upon request.
