Hannah Mwangi

P.O. BOX- NAIROBI KENYA Phone - or- E-mail- HANNAH WANJIRU MWANGI Personal Information Nationality Kenyan Religion: Christian Gender: Female Marital Status: Married Date of birth: June 25th, 1975 Objective Work experience Duties & Responsibilities To pursue a lifetime professional career related to administration and other affiliated business aspects in line with changing trends both in professional legislation and information technology and thereby enhance personal development based on their changing requirements. AUGUST 2013 TO DATE:FAULU MICROFINANCE BANK ASSISTANT MANAGER, BRANCH OPERATIONS Ensure that tellers and Customer service officers operate efficiently and effectively while minimizing related operational risks. Ensure that high levels of customer service standards are observed at the branch all times. Diligently review branch management reports without fail within the prescribed frequency and resolve/escalate any exceptions uncovered Authorize and approve daily transactions for deposits and withdrawals, and other services (drafts, telegraphic transfers, cashier's orders) within the delegated authority and countersigned by another authorized officer when necessary. Implement control mechanism that will ensure operations in the Branch are in compliance with basic operational risk principles and departmental manuals. Keep operating expenses and headcount of the section under control and within the agreed budget level. Maintain an optimal size of cash in both the vault and teller tills at all times with a view of minimizing risks and costs. Support Business growth initiatives through lead generation, operational support and leadership. Attend and participate in Branch Credit Committee meetings. Manage costs at the branch to ensure that cost to income ratio is maintained within acceptable threshold. To manage staff-leave in accordance to the leave policy guidelines. Ensure compliance to current procedures, processes, memos and circulars as may be issued from time to time. Strictly implement stringent service standards and monitor performance of team to ensure high quality customer service is provided. Offer leadership and guidance to the operations team. Manage, motivate and train staff to ensure productivity is optimized and level of staff competency is continuously upgraded. To resolve all audit and operational excellence queries while ensuring no repeat findings. To ensure batch proofing all the days teller transactions, loan disbursement and validating all the branch transactions against the source documents. Ensure all branch-accountable documents including bankers’ cheques; FD certificates, vouchers, accounting opening documents etc are reconciled on a daily basis. Comply with all relevant policies and procedures covering regulatory, local and group requirements. Confirm teller cash at end of day and close tills. Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Manager, Branch Operations. Ensure compliance with the Faulu Kenya’s standards and regulatory requirements pertaining to Anti -Money Laundering (AML) and KYC. Participate in and/or support the Bank’s effort in preventing money-laundering activities by ensuring that AML functions are undertaken as per job objectives Perform other related jobs that maybe assigned, as necessary, from time to time depending on the requirements of the business January 2013-June 2013 Customer Service Officer/Administrative officer Receiving customers in the branch and advising them accordingly Effective handling and solving customer enquiries. Accounts Opening of new customers and reactivations in the branch. Mobile banking enrollments. Maintenance of branch Assets register. Issuing of New Atms to the customers. Tracking of documents to be sent to branches. Handling of petty cash. Booking 12hr loans for group clients. Stationary stock controls. Any other duty as assigned. November 2009- December 2012 Teller Paying and receiving cash and cheques to and from customers. Compiling reports for cash receipts and payments at the end of day. Timely and accurate processing of customers transactions. Maintaining the Vault key and the entire branch keys custodianship. Maintaining balances in the vault book on a daily and ensuring that they balance with the system on a daily basis. January 2008 - October 2009 Accountant- Rodentkil Cleaning Company Ltd Keeping the Company books of accounts. Co-ordination of debt collection Compiling data for monthly reports and statements Compiling and comparing revenue collection & expenditure against the budgeted Updating loan repayments and periodical reports on loan defaulters Preparing Payroll and filing statutory returns Annual tax filing and returns Maintaining asset movement schedule Other administrative duties as may be assigned Other Professional Qualifications Strathmore University: Certified Public Accountant-CPA 1 International Computer Driving License (ICDL) T24,QuickBooks and Sage Pastel Accounting Package Academic Education -January 2014-: St. Paul’s University Bachelor of Business Administration Degree-- Nyandarua High School. References 1. David Kariuki Kanyugo Human Resource Manager, FAULU-UAP-Old Mutual group Nairobi. Mobile-/- 2. Lydiah Oyiemba Were, RTI International, Regional HR Manager-Africa Regional Office , P. O. Box- Nairobi Tel:- 3. Grace Obonyo Associate Pastor Redeemed Gospel Church P.O. Box- Nairobi. Mobile-