Hannah Miranda

HANNAH JOICE MIRANDA EXECUTIVE ASSISTANT | OPERATIONS SUPPORT | PROJECT COORDINATION Rizal, Philippines • - •- SUMMARY Detail-oriented and proactive Executive Assistant with over 5 years of experience supporting Clevel leadership, managing business operations, and driving internal process improvements. Skilled at keeping priorities aligned, projects moving, and communication flowing across remote teams. Known for taking ownership, solving problems quickly, and making sure the details don’t get lost. WORK EXPERIENCE Executive Assistant, Microfiber Wholesale - Remote Jun 2022 - July 2024 Served as a trusted member of the leadership team, working closely with the CEO to streamline daily operations and decision-making. Managed the CEO’s inbox, calendar, and communications with keen attention to detail, ensuring priorities were handled efficiently. Took ownership of company-wide project tracking and follow-through, keeping teams aligned and accountable. Handled high-value administrative tasks and process oversight, supporting both internal teams and customer-facing functions. Oversaw Amazon, Shopify, and Faire marketplace operations, ensuring accurate listings, performance monitoring, and account upkeep. Executive Assistant, Sterling Online Ltd. & Bouncing Zombies Ltd. – Remote Sep 2019 - Apr 2022 Oversaw day-to-day operations across multiple e-commerce businesses, acting as a central point of coordination. Built and maintained SOPs and process guides to ensure business continuity and smooth onboarding. Managed internal documentation and file systems to keep records accurate and accessible. Quality-checked marketplace listings for accuracy and completeness to support brand trust and sales. Led employee onboarding and coordinated internal training to ensure team capability and consistency. Customer Service Representative - BPO industry 2010 - 2019 Handled inbound and outbound calls, emails, and chat support to assist customers with inquiries, issues, and product/service information. Delivered exceptional service across various accounts, including e-commerce, healthcare, telecommunications, financial services, and tech support. Resolved customer concerns efficiently, aiming for first contact resolution while maintaining a high customer satisfaction rating. Adapted quickly to various client platforms, tools, and campaign-specific protocols across different business lines. Participated in regular coaching, training sessions, and performance reviews to enhance skills and knowledge base. Contributed to team efficiency by sharing customer feedback and process improvement ideas with supervisors. EDUCATION Bachelor of Science in Business Administration, majoring in Marketing Management Polytechnic University of the Philippines Undergraduate 2007 - 2010 ADDITIONAL INFORMATION Technical Skills: Project Management, Operations Support, Executive Assistance, Administrative Support, Customer Support, Team Coordination, Team Leadership, Team Communication Languages: English, Filipino Certifications: Lean Six Sigma - White Belt