Hannah Mellice Reyes Lajarca

HANNAH MELLICE LAJARCA APPLICANT Mobile : - | WhatsApp : - | Email :-12801 J.Aquino St Mayondon Los Baños Laguna PH– 4030 OBJECTIVE To be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company EXPERIENCE Rocket Station Virtual Assistant [ December 2021 – Present ] • Real estate cold caller and appointment setter • Follow a script-driven call flow and handle questions and objections • Gauge seller motivation • Input data into CRM • Perform Skip Tracing • Create and update checklists for property listing and / or acquisition requirement • Create social media marketing posts • Perform basic graphic design using Canva • Side Hustle Virtual Assistant (Ad hoc ) [ April 2022 – Present ] • To work as needed by available clients • Focuses on social media management • Handle team members who needs assistance and guidance • Work on timesheet and attendance tasks Teletech Pilipinas Customer Service Representative [ November 2020 – December 2021 ] • • • Worked on outbound call projects for customers that have multiple call records Received inbound calls from health insurance members Responded to health care provider requests Concentrix Nuvali Customer Service Representative [ November 2019 - October 2020 ] • Inbound call handling for telecommunication service customers • • Respond to members with account inquiries and information requests through chat Provided basic troubleshooting for customers with technical issues on mobile and internet devices KST Properties Operations Manager & Front Office [ August 2016 – October 2019 ] • • • • • • • • • • Worked on business development of a small food chain and bakery business Recruited staff members that are reliable, trustworthy, hardworking and can contribute to the business Created basic sales, expenses, salary and payroll reports Worked on canvassing business operation supplies and construction materials for renovation and relocation Answered phone calls and Facebook inquiries for resort and events hall bookings and reservation package rates Posted promotions through Facebook and Instagram Assisted potential customers by providing options on suppliers for events Assisted with the ocular visits Created contracts between the business and the clients Worked on the operations department Waltermart Olivarez Cashier [ March 2016 – July 2016 ] • Assisted customers with payments over the counter • Offered promotions that are available within the store • Department of Science and Technology On the Job Training [ November 2015 – March 2016 ] • Transcribed the meetings and consultations of the specialists in the office • Uploaded the scanned documents in the office website • Create personalized speech when needed by the director(s) English Enhancement Program Vice Pres (Student Org.) [ June 2014- March 2016 ] • Created programs that can help students establish good communication skills • Established income generating activities that enhance the skills of the students and create a good and healthy learning environment for everyone such as library and computer laboratory material Volunteer Works • Collaborates with non-government groups to assist teenagers in underprivileged communities by teaching them about life skills, education, physical and spiritual development, and discipline. • Organizes simple fundraising activities to provide for community needs, such as distributing relief goods after storms, as well as providing school supplies and rain boots. • Plans and organizes fun summer activities for kids and teenagers EDUCATION College/Vocational Level [ 2014 - 2016 ] Asian Institute of Computer Studies Business Information Management Major in Business Management GRADUATE SKILLS • Email and chat communication • Online research • Skip tracing • Seller lead management • Cold calling • Appointment setting • Social Media Management • Basic property management administration • Event Organizing • Basic video and graphic designing • Team Management • Admin Task • Customer Service • Time Management TOOLS • • • • • Sales Force Follow Up Boss Dot Loop WordPress Canva • • • • • In shot Cap Cut Google Workspace GoDaddy MLS • • • • • • • • • • • • Sendsations MailChimp Trello Plann Attention Nest Tramada Oddo Asana Craigslist Plan travel itinerary List Report Call Action