Hannah Mae Cajatol

Hannah Mae Cajatol “Don’t just pay attention to your job; pay attention to how your job will be done if you are no longer around.” ― Ray Dalio Summary Experienced Project Manager with a demonstrated history of almost a decade working in the IT Industry, specifically in the area of Web Development. Have demonstrated the ability to lead and develop a department and department staff members. Strong program and project management professional with a Vocational focused in Customer Service Relations and Management. Experience Conduit Creative | Conduit Strategies Project Manager / Administration Assistant September 2018 – Present 84A Brunswick Street, Fortitude Valley QLD Remotely managing a group of freelancers to fulfill web development work and also performing administrative tasks as a personal assistant. • • Involve in strategic planning, working to carry out client goals while meeting company goals Operates as the point of contact for assigned clients  Escalating and resolving areas of concern as raised by clients related to development concerns  Coordinate with team members and or Project Director working on the same account to ensure quality service  Carry out project goals and project objectives Production Management Direct and manage independent contractors/freelancers and working with web development agencies based in the Philippines, India, the UK and Australia fulfilling the development work for the company. • As admin/personal assistant, my work includes answering emails, managing email (Inbox Organization), scheduling meetings, updating Copper – a web app tool for customer, leads and prospects management My Biz Niche – Tolero LLC Project Manager October 2014 – September- N Tatum Blvd #300, Phoenix, AZ Work Highlights: Had majorly contributed to the company during my service  Recruitment of senior and entry programmer and designers.  Solidly established a production team by creating standard operating procedures, guidelines and structure to operate smoothly with less supervision  Had worked closely with the CEO in drafting company Policy and contract agreement with the employees and helped in the evaluation of employees both here in Philippines and Arizona Recognitions and Awards: Handpicked Top 3 Web Designers in Phoenix, Arizona during my tenure as the lead Web Development Project Manager Voted as the 2018 Best Web Design, Programming or Management Firm and 2017 Best Web Design, Programming or Management Firm during my tenure Recognized in one of client's 5-star review in 2016 Thumbtack Top Pro Rated "Top Pro" during the period of my management in production. Remotely Managing a Web Development Team based in Philippines alongside admin work. • • • • • • • Managed the overall operational and budgetary responsibilities and activities of the department. Organized the production of the work, and the workforce, training, and resources necessary to do the work to accomplish goals, and complete deliverables. Along with the team heads input and feedback, I created, planned and implemented process and systems that perform the work and fulfill the mission and the goals of the Design and Programming department efficiently and effectively. I was responsible for metric management of specific metrics as required by the client or by the company. I was responsible for managing staffing levels to meet client service levels. Also performed other responsibilities as assigned by the CEO/COO that are beyond my job scope but are aligned with my skills and capacity Direct client management for big projects with complex requirements and/or functions. Smartersites Pty Ltd Project Manager December 2011 - January 2015 Brisbane Australia Work Highlights: Was able to fulfill my responsibilities effectively as a manager to a development team despite the challenge of them working in a different location. Remotely working as a Personal Assistant and Project manager • • • Liaison with appointed project assurance representatives to assure the overall direction and integrity of the project Organizing and assigning tasks for each week to a small team of web developers which includes daily tasks monitoring and weekly task reporting. Personal Assistant WebXpress Inc. Project Manager October 2009 - October 2011 IT Park, Apas, Lahug Cebu City Work Highlights: As a beginner to the industry, I have took on the biggest challenge yet to help the company grow in terms of manpower, and client. These involved: > Recruitment: I did the screening and initial interviews for new chat support hires > Trained support team > Took on the management role upon the senior manager’s recommendations to keep up with the growing number of clients Responsible for successful planning and execution of projects for our Au and UK clients. • • • • Managed the overall schedule to ensure work was assigned and completed by each team, on time and within budget. Identified, tracked, managed and resolved project issues Managing scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management Made sure that clients are kept informed of their project's progress by updating them through client’s preferred web-based project management and collaboration tool). Chat Support – Sales and Support June 2009 - October 2009 (5 months) • • • Maintained customer relationships by handling their questions and concerns with speed and professionalism through chat. Engaged in a proactive communication with clients and prospects via Skype Call, and e-mail. Carried on a business conversation through chats and emails with business owners and decision makers and made sure I had the complete understanding of pricing and proposals Education Silliman University Bachelor's Degree, Mass Communication Dumaguete City, Negros Oriental Vocational, Customer Service Management ACSAT Dumaguete City, Neg. Or.