Hannah Kris Alforja

HANNAH KRIS DIAZ-ALFORJA Block 44 Lot 73 Gentree Villas PK 1 General Trias Cavite 4107-Contact #: - skype id: live:hannahkrisalforja11 Website: www.hannahkalforja.com OBJECTIVE ● To join a company that offers a Long Term opportunity and be able to utilize my communication, interpersonal, organizational, and customer service skills help me to grow an effective VA while meeting the goals of the company. WORK EXPERIENCE 1. VIRTUAL ASSISTANT Brenda the HR Lady(Best Practice) Jan 2021 - Present Tasks: ● ● ● Scheduled and create Social Media Content Monitor FB Group Member Request Monitor Monday.com 2. VIRTUAL ASSISTANT MSVA - Most Stellar Virtual Assistant Nov 2020 - Nov 2021 Tasks: ● ● ● ● Create a Weekly Blog Create Pinterest Pins Daily outreach in Social Media to gain more followers Assist in Social Media Live streams Tools Used ● Google Docs ● Canva ● IG ● Streamyard ● ASANA 3. Social Media Manager Client Marketer - Project-based (November -December) Tasks: ● ● ● Create social media content LinkedIn Profile Sourcing Daily outreach in Social Media ● ● Transcribe Videos Web Research Tools Used ● Google Docs ● Canva ● IG/Facebook/LinkedIn ● SocialBee ● ● Hootsuite Trello 4. General VA (Part-Time 10hrs/week) Business Women’s Community California May 2019 - December 2020 Tasks: ● ● ● ● ● ● ● ● Email Monitoring Telemarketing Create flyers for their events Promote events in different event sites in the US Social Media Manager Tools Used ● Cpanel ● Hubstaff ● Canva ● Photoshop ● Mailchimp ● HootSuite ● Facebook ● ● ● ● ● ● ● Creating Social Media Content Creating search engine keywords Creating ads using Facebook Ads Manager Email Marketing ● ● ● Fb Ads Manager Eventbrite MeetUp Craigslist Evite Keyword Tool Dominator ● ● ● Google Ads Google Docs Google Spreadsheet Microsoft Office Skype Planoly 5. VIRTUAL ASSISTANT (Part-Time 5 hrs/week) The Imperfect Life United Kingdom June 2019- December 2019 Tasks: ● ● ● ● ● Social Media Manager Creating Social Media Content Create vertical wavve videos for IG stories Upload Libsyn content document for an upcoming podcast episode every week Create a blog post in Squarespace for an upcoming podcast episode every week Tools Used: ● Asana ● Gmail ● Podcast ● ActiveCampa ign ● Wavve ● Libsyn ● ● ● ● ● ● Squarespace Kapwing Google Docs Google Drive Google Spreadsheet Skype ● ● ● ● ● Create an email campaign using Active Campaign for an upcoming podcast episode every week Podcast Research Pinterest Marketing Create subtitle for video campaign Transcribing ● ● ● ● ● ● ● Dropbox Photoshop Facebook Instagram Hootsuite Planoly 7. VIRTUAL ASSISTANT (FULL TIME) OKIDOKI LLC New York, United States December 2018 - January 2020 Tasks: ● LinkedIn Profile Sourcing ● Telemarketing ● Calendar Management ● Schedule meetings for the team ● CRM Monitoring ● Handling invoices of the freelancers ● Web research related to immersive art, Architectural Design, Popup Museum Tools Used: ● G-suite ● Gmail ● Google Drive ● Google Docs ● Google Spreadsheet ● Google Presentation ● Monday.com ● Airtable ● InDinero ● ● ● ● ● ● ● ● ● ● ● ● ● Shortlist LinkedIn Instagram Amazon Jungle Scout Keepa Inventory Lab Archinect Slack Monthly monitoring of top Instagrammable Photos around the world Amazon Product research Monitor and record company expenses All other admin tasks(encoding using google docs, hotel booking, Google spreadsheets tasks) ● ● ● ● ● ● ● ● Wrike Trello Photoshop Canva Teamviewer Zoom Docu Sign 8. REAL ESTATE VIRTUAL ASSISTANT LARI Real Estate Inc Los Angeles CA June 2017- Dec 2018 Tasks: ● Prepare proposal letters for all the potential clients from the Opportunity zone area ● Research properties that are for sale within the opportunity zone area in LA ● Create flyers for different properties that are for sale in an opportunity area. ● Cold calling for the potential client ● Remind the buyer and seller of the requirements before the scheduled meeting ● Web Research Tools Used ● ● ● Google Docs Google Spreadsheet Gmail ● ● ● Ringcentral MLS Microsoft Publisher ● ● ● Photoshop Canva Zoom 10. OFFICE-BASED PHILIPPINE LIFE INSURANCE June 2014-December 2015 GROUP MARKETING DEPARTMENT ● Assist Marketing Officers in preparing proposals. ● Conduct cold calls for the potential Group Clients or leads given by the Marketing officers. ● Generate proposals/letters of Intent for potential clients. ● Maintain and update the database of potential clients. ● Maintain the renewal accounts. ● Assist the needs of the broker accounts. ● Prepare Trips/Travel of the Marketing officers 11. CHINA BANK INSURANCE BROKERS INC. JULY 2011 – MARCH 2014 TELEMARKETER ● Responsible for the processing of renewal accounts by conducting outbound calls and sending emails to clients or agents on a daily basis. ● Entertain and process the inbound request for quotation/coverage of policy on a daily basis ● Preparation of MIS to be attached in the policy to ensure correct booking on a daily basis. ● Ensure the collection of payments for booked accounts by conducting follow-up calls or emails. On a monthly basis or as needed. ● Assist in identifying payment floats and daily collection reports from branches on a daily basis. ● Preparation of the following reports: o Daily call Monitoring Sheet o Account Receivable Report ( monthly) ● Maintain high penetration of renewal accounts (70% monthly) TELUS CUBAO FEBRUARY 2010 - JULY 2010 CUSTOMER SERVICE REPRESENTATIVE Nature of the account: ● Telco company in Canada ● Both prepaid and postpaid mobile & landline ● Customers are end-users Tasks: ● ● ● ● Takes inbound calls for customer support Answers queries regarding the account details, plans, services and billing Handles basic mobile troubleshooting Does upselling after resolving customer’s issue/s EDUCATIONAL ATTAINMENT ● ● Pup Sta. Mesa Manila BSBA Major In Human Resources Development Management- Ateneo De Naga University BS IT- I hereby certify that the above information is certified true and correct to the best of my knowledge and belief. Hannah Kris D. Alforja Applicant