Experienced content strategist, content designer, and technical writer, recognized as a thought leader in the industry for experience, writing, and publications on Content Strategy and information management
Experienced product leader in content creation and delivery SAAS application products, reducing churn by 75% and securing more than $5 million in customer renewals over 2 years
Motivational, collaborative leader. Led several cross-functional teams to improve business systems and content, improving customer satisfaction and reducing effort by 20%