Hannah Kiboro

Hannah Kiboro Email:-CAREER OBJECTIVE To seek relevant and challenging positions in an enabling corporate environment; where my current qualifications, abilities, and experience would be an asset to the organization. This will offer an opportunity for personal growth, skills acquisition, and career enrichment while being productive in my performance and the general organization’s well-being. EDUCATION BACKGROUND-: Moi University BSc, in Information Science CORE COMPETENCIES Lead Generation ; Instagram, LinkedIn using Apollo.io Social Media coordination using Sproutsocial Hootsuite, and Agorapulse Digital Marketing and Research Project Management using Asana, Monday.com Database Management using Airtable Collaboration working on Google Suite Time Management Teamwork and Interpersonal Communication WORK EXPERIENCE Freelancer/ Consultant June 2021 – To Date Remote Professional as a Virtual Assistant, working with different clients to assist in social media coordination, Scheduling and community management, Project Management, Lead Generation, and handling first contact through email and direct messaging. Updating their email lists in Mail Chimp, Customer service, Online Research, SEO, and general administrative work. March 2019—Jan 2021: Freelance Online Writing: Professional Article Writing, Copywriting, Search Engine Optimization Specialization, Blogging, Product Descriptions, Reviews and Amazon Product Listing May 2018 To February 2019 SURF Kenya: Operations Associate Responsibilities Work closely with Customer Service, Sales, Technical Teams to ensure they can execute their daily tasks in expansion and service delivery. Support the Operations Manager in all aspects of deployment, service delivery this includes; scheduling, data tracking, inventory tracking. Daily responsibilities; support all teams in logistics, deployment, ensure all daily operations in the regions run smoothly, triage interdepartmental issues, and support Customer Service as needed. Continuously find ways to improve daily operations across the region and broader company operations.  Support agent acquisition team/ network teams on special projects including: ○ Lead decommissioning/ re-commissioning process to meet commercial goals and targets ○ Installing and training of new retailers ○ Testing new technologies e.g. MESH February 2017 – April 2018 SURF Kenya: Customer Service Responsibilities Managing Clients on Phone and through the Ticketing System Managing clients Via the social media platforms. Contacting clients for follow-ups to ensure customer satisfaction. Recommend available solutions to dissatisfied clients. Cross-selling and up selling products. Developed processes and training documentations for easier and comprehensive troubleshooting tasks. Training of new Customer Service employees. Any Other responsibilities assigned by my Line Manager January –September 2016 NGAO Roofing Systems Ltd: Administrator Responsibilities Managing Director’s diary. Managing walk in, on mail and on phone clients Advice clients on the best products for their roofing solutions. Installed, configured and managed the office LAN and Internet Network connection. Managed the company fleet. March 2009- March 2013: Wananchi Group Limited: Client Service Executive Responsibilities Managing all internet related connection issues in Nairobi, Nakuru and Eldoret. Client site visitations to fix internet related problems. Managing clients via mail, on phone queries and walk in clients. Follow up on issues raised and ensuring complete resolution of the issues. Contacting clients for follow-ups to ensure customer satisfaction. Recommend available solutions to dissatisfied clients. Cross-selling and up selling products. Client training on the company’s products. Participated in marketing forums. REFEREES Ms. Gladwell Njuguna Operations Manager Brcks Internet Telephone no: - Mr. Johnstone Odeny Information Risk Analyst Barclays Bank of Kenya P.O Box-, Nairobi Telephone no: - Email:- Ms. Nancy Aturi Quality Assurance Team Leader Wananchi Group-DTH Telephone no: - Email:-