Hannah Grace Pugal

Hi, It's so nice to meet you!

Thank you for checking my profile. My nickname is Anya, I'm your next Virtual Assistant Rockstar. I'm an experienced professional with over three years of BPO experience providing customer satisfaction and hitting company KPIs. I have also worked as a Virtual Assistant for more than one year. As a VA, I was responsible for overseeing transaction workflows in the background, data upkeep, social media content, and marketing so my clients could meet their clients with ease, knowing they got me as a backup. I have experience working for different businesses in real estate, finance, tech, and service providers in the APAC, EMEA, and AMER regions.

I am comfortable working the graveyard when needed since I like the ambiance and peace that the night brings. I am a BS Biology 3rd year undergraduate, however, I decided to pursue opportunities in remote work since the curriculum got wiped during the K-12 reform, and being a VA gives me time to research and explore my diverse interests and spend quality time with my family.

In the long term, I dream of opening a co-working space for Virtual Assistants in my locality, as there is a need for supportive professional spaces in the Philippines. 

I believe that you should hire me for the three principles that influence my work and personal values:

1. Ikigai- I am passionate about what I do, I want to be the good I am looking for in the world, and I always actively working on improving on what I do best as a Virtual Assistant.
2. Kaizen- 1% better every day. I believe in learning by doing and I make use of free knowledge bases online when I am interested in a new skill.
3. Hansei- I am always setting time aside for self-reflection to identify areas in my life that need improvement. I think of previous interactions then I think about things that I could do to make it better in the future.

An example of these three principles at work would be how I use it in freelancing. When looking for clients to market my skills, I take note of key skills and tools that I normally read in the descriptions, I then research these skills and tools and look for free trials, video tutorials, and how-to guides so that the next time a client needs it and I am asked about it, I will have an idea what it is and I would already have a head start.

My Skillset

• Soft Skills: Critical Thinking, Adaptability, Multitasking, Problem Solving, Thoroughness, Time Management, Phone Etiquette, Organized, Neat, Amicable, Polite
• Hard Skills: Real Estate, Virtual Assistance, Social Media Management, Events Planning, Transaction/ Project Coordination, Calendar Management, Appointment Management, Email Management, Document Management, Content Creation, Research

Tools Familiarity: 

• Collaboration Tools: Zoom, Telegram, Slack, Webex, Gmail, Outlook
• Documents/Data Management Tools: Dropbox, Webforms, NexOne, Docusign, Dotloop, Excel, Google Sheets, WPSOffice, MS Word.
• CRM/ Project Management Tools: Asana, Monday.com, ClickUp, CINC, KW Command, Top Producer 8i, Hubspot
• Social Media Management, Email Marketing Campaign, SEO and Content Creation Tools: Canva, Photopea (It's like Photoshop), KineMaster, Capcut, Meta Business Suite, Issuu, BombBomb, Instagram, TikTok, MailChimp, Photoshop, Avery, ChatGPT
• Website Design and Management: GoDaddy, WordPress, Wix, Google Sites
• If you need a Virtual Assistant to make things happen while you focus on things that matter, Let's talk and make it happen!

Thank you for reading! Please do not hesitate to reach out.

"Anya" Hannah Grace A. Pugal

Remote Support Assistant

Location: Cabuyao, Laguna Philippines

Work Portfolio Website: sites.google.com/view/hgapugal