Hannah Grace Ocmer

 Ocmer, Hannah Grace B. Mobile Number: - Email Address: - I’ am a trained Virtual Assistant with 7 years of corporate experience in Customer Service field and admin jobs related at Jollibee Foods Corporation. I’m highly Organized which I acquire from Crew Leader at Jollibee Foods Corporation. As a Crew Leader I also have a big contribution in service and production and different business channels like deliveries And parties act also as junior manager at the store. City Address: 470 F. San Juan Darangan Binangonan Rizal Gender: Female Civil Status: Single Age: 30 Citizenship: Filipino Date of Birth: December 27, 1990 Place of Birth: Brgy. Halayhayin, Siniloan Laguna Height: ‘’ 5’2’ ft Religion: Roman Catholic Language / Dialect: English and Tagalog Occupation: Student Primary Year (from – To) Halayhayin Elementary School L. De Leon Street Halayhayin, Siniloan Laguna 2002 - 2008 Secondary School Siniloan National High School Major in Animal Processing L. de Leon St. Brgy. Wawa Siniloan, Laguna 2008 - 2012 Tertiary Bachelor of Science in Business Administration Major in Human Resource Development Management (BSBA-HRDM) Institute of Creative Computer Technology Colleges V.V Soliven Avenue, Cainta 1800 Rizal 2013 to 2019 Position: Crew Leader/Party incharge Company: Jollibee Foods Corporation (Jollibee Emerald) Address: Emerald St. Pasig city Date: December 2017 up to June 18, 2020 Reason of leaving: Redundancy (Store Closed due to Pandemic) Job description/ Duties and responsibilities Party in charge Responsible on checking on bookings of party Ensuring completeness of things needed on the party Knows how Party flows Crew Leader On Sales Assist the restaurant management team by checking proper implementation of all sales- related program activities and requirements. Maintain and updates records using established monitoring tools as assigned. Orients new crew leader trainees in all sales related program Assist the restaurant management team by checking implementation of suggestive selling Checks proper implementation of merchandising requirements for his or her station. On Profit Assist the restaurant management team in checking if proper cost management procedure is followed. Checks the proper handling and storage of materials and supplies. Recommend cost management initiatives Conduct inventory on novelty item. On Quality Check the proper implementation of food safety , cleanliness and condition and gold standard consistency Communicates suggestion to restaurant management team to improved floor control. Orients new crew leader trainees on customer service. On Capability/ People Assist the restaurant management team in conducting crew orientation. Performs initial training and follow up crew leader and management trainee Maintains and updates crew training records for crew leader. Acts as certified first aider Position: Service Crew/ Administrative Crew/ fund custodian/ Crew leader Company: Jollibee Foods Corporation (Jollibee SM megamall Level 1) Address: Brgy Wack –wack Mandaluyong , City Date: October 2016 to December 2017 Reason of leaving: Rotation to other store Job description/ Duties and responsibilities Greet and verbally communicate with customer, management, and staff in person Operate all point of sale equipment, including cash register and terminal with sufficient speed and accuracy. Responsible in taking orders and suggestive selling to customer. Assist customer who needs assistance like carrying their orders. Making customer feel satisfied and giving them the urge to come again on the stores. Responsible on the safety of change funds to be used by the counter or cashier. The one who is holding the fund outside expenses of the store. One who gives fund to cashier to be used for the shift. Responsible in doing cut off of cashier who has ended their duty for the day. Knows how to balance and encode sales Has the ability to hold big funds of the company or the revolving funds. Position: Service Crew/ Administrative Crew/ fund custodian Company: Jollibee Foods Corporation (Jollibee SM megamall Foodcourt) Address: Brgy Wack –wack Mandaluyong , City Date: November 2012 to October 2016 Reason of leaving: Rotation to other store Job description/ Duties and responsibilities Responsible on the safety of change funds to be used by the counter or cashier. The one who is holding the fund outside expenses of the store. One who gives fund to cashier to be used for the shift. Responsible in doing cut off of cashier who has ended their duty for the day. Knows how to balance and encode sales Has the ability to hold big funds of the company or the revolving funds. Red Cross Crew Leader training program Fire and safety seminar VAbootcamp Skilled on customer service Know how to used MS, EXCEL and Power point. Good in memorizing Love to read books specially pocket books. Ms. Dianne Sanchez Assistant Manager 2 Jollibee Foods Corp Cell No- Mr. Jed Mico Tanglao Marketing in Charge Jollibee Foods corp Cell No- Ms. Cecilia Geronimo Area Manager Jollibee Foods Corp Cell no- “I hereby certify that the above statement or information are true and correct to the best of my knowledge and beliefs” Hannah Grace Ocmer Applicant