Hannah Ebhodaghe

Ebhodaghe Oseahumen Hannah Executive Assistant | Virtual Assistant | Personal Assistant Lagos, Nigeria|-|- PROFESSIONAL SUMMARY Highly organized and proactive Executive Assistant with extensive experience providing comprehensive administrative support to senior executives. Skilled in calendar management, travel coordination, stakeholder communication, and confidential information handling. Adept at optimizing workflows, streamlining executive operations, and ensuring smooth day-to-day activities. SKILLS Advanced Excel | Executive Support & Administration | Calendar schedule & Management | Travel & Accommodation Coordination | Report & Presentation Preparation| Information Handling | Email Management| Communication Management | Stakeholder Coordination | Microsoft Office suite | Agile | Research & Documentation| Oral and Written Communication Skills | Problem Solving skills | Interpersonal & Organizational Skills WORK EXPERIENCE StackwisR Limited (TechEd and consulting firm specializing in training, consulting, and advisory services in AI, Cyber Security, and Data Analytics and Engineering) Executive Assistant to head of Consultancy August 2024 – Present • • • • • • Lagos, Managed the Head of Consultancy’s official calendar using proactive scheduling techniques to avoid appointment clashes and ensure efficient time management. Conducted comprehensive research on industry frameworks using analytical methods to prepare detailed reports and documentation that informed executive meetings. Drafted and managed email correspondence, speeches, and presentations using effective communication strategies to deliver clear, persuasive messaging for the executive. Maintained accurate records of complaints, actions, and resolutions using systematic documentation and reporting tools to generate trend analyses that supported data-driven process improvements. Handled calls and liaised with stakeholders using advanced communication strategies to effectively represent the executive’s interests. Prioritized executive responsibilities using efficient scheduling tools to enable smooth workflow and boost overall productivity. Personal Assistant to the CEO February 2023 – August 2024 • Remote. Managed the CEO’s calendar using advanced scheduling tools to secure and organize appointments efficiently. • • • • Arranged travel logistics by utilizing airline booking systems and travel coordination strategies to ensure seamless UK-Nigeria commutes. Coordinated executive meetings using project management and communication tools to guarantee that all arrangements and materials were in place. Assisted with personal and ad-hoc administrative tasks by leveraging multitasking and time management skills to support daily operations. Maintained discretion in handling sensitive executive information by applying strict confidentiality protocols to safeguard data integrity. Complaints and Compliance Executive August 2022 – Present • • • • • Remote, Analysed complaints to identify underlying issues and develop targeted solutions, leading to improved issue resolution, process enhancements, and the implementation of corrective actions with cross-functional teams to prevent future complaints. Maintained accurate records of complaints, actions taken, and resolutions achieved, generating comprehensive reports on trends, key metrics, and customer feedback to support data-driven process improvements and inform management decision-making. Oversaw customer complaints in line with company procedures, ensuring systematic resolution and improved service efficiency. Developed and managed SLA contracts, ensuring detailed agreements on obligations between the client and company. Improved documentation accuracy and accessibility by streamlining record keeping through CRM implementation, enhancing operational efficiency Client Relation / Customer Support Executive February 2022 – August 2022 Pairview Global • • • • Remote. Managed high-pressure call volume under demanding performance targets, consistently handling over 10 calls per hour. Enhanced customer engagement by connecting with customers online and by phone to inquire about their needs and offer tailored services, resulting in strengthened relationships. Enhanced customer accessibility and service experience by serving as a friendly point of contact for inquiries, resulting in a 4.7/5 customer service rating. Leveraged extensive product knowledge to address customer inquiries and concerns, enabling informed problem-solving with quicker resolutions, heightened customer confidence, and an exemplary resolution response time. EDUCATION AND QUALIFICATIONS • • Philosophy and Religion (BA) University of Benin, Edo State, Nigeria Google Project Management Certificate Dec 2016 – Nov 2021 August 2022