Hannah Doherty

DOHERTY HANNAH A Oyo State, Nigeria | - |- https://www.linkedin.com/in/hannah-doherty2 PROFESSIONAL SUMMARY Certified Virtual Assistant with 3+ years of experience delivering high-level remote support in customer service, social media management, and executive assistance. Adept at managing complex calendars, responding to customer inquiries across multiple channels, and improving operational workflows using tools like Google Suite, Canva, Microsoft Office, Shopify, and project management software. Proven track record of maintaining 95%+ customer satisfaction and streamlining digital marketing tasks for authors and creatives. CORE SKILLS ●​ Customer Support (Phone, Email, Live Chat)​ ●​ Calendar & Inbox Management​ ●​ Social Media Scheduling & Strategy​ ●​ Data Entry & Database Management​ ●​ E-commerce Support (Shopify, Sendowl, Goodbooks)​ ●​ Digital Tools: Google Workspace, Canva, Microsoft Office, CapCut​ ●​ AI-Assisted Communication (ChatGPT, Notion AI)​ ●​ Content Creation & Copywriting​ ●​ Task Prioritization & Workflow Optimization​ PROFESSIONAL EXPERIENCE Social Media Manager & Virtual Assistant (Freelance) Remote | 2024 ●​ Increased client’s Instagram engagement by 40% in 3 months through consistent posting and community interaction.​ ●​ Designed branded content using Canva and managed scheduling via Meta Business Suite and LinkedIn.​ ●​ Supported e-commerce operations: tracked inventory, fulfilled orders, and managed sales platforms (Shopify, Sendowl).​ ●​ Utilized AI tools like ChatGPT for drafting email campaigns and responding to FAQs.​ Customer Service Representative (Remote) The Poly TV |- ●​ Maintained a 95% customer satisfaction rate by resolving queries across phone, email, and live chat platforms.​ ●​ Logged and tracked over 300+ customer interactions weekly using internal CRM tools.​ ●​ Provided troubleshooting support and guided users through digital content services.​ ●​ Collaborated with the production team to improve client-facing scripts and FAQs.​ Personal Assistant to Director Follow Spot Concept, Lagos, Nigeria |- ●​ Managed calendar, meetings, and domestic travel logistics for the company’s director.​ ●​ Coordinated film equipment rentals and supported set logistics during productions.​ ●​ Handled document management, internal communications, and project timelines.​ Production Assistant Afrinolly Creative Hub, Lagos |- ●​ Supported pre-production and shoot-day operations for short films and documentaries.​ ●​ Logged daily shoot data, managed location schedules, and ensured production deadlines were met.​ ●​ Awarded “Most Hardworking Team Member” for exceptional reliability during intensive production weeks.​ EDUCATION & CERTIFICATIONS HND & ND, Mass Communication The Polytechnic Ibadan, Oyo State, Nigeria Certified Virtual Assistant ALX Africa (Remote Training Program) VOLUNTEER EXPERIENCE & AWARDS ●​ Group Leader, Mass Communication Dept., The Polytechnic Ibadan (2021)​ ●​ Best Performing PRO, Faculty of Business & Communication Studies (2021)​ ●​ Best Student in English, Arts & Civic Education, Beulah Comprehensive College (2016)​ INTERESTS Reading Fiction | Blogging | Fitness | Networking | Personal Development