Hannah Coleen A. Calpito

HANNAH COLEEN A. CALPITO- |-14 Ferdinand st. Antipolo City, Rizal, 1870, Philippines SUMMARY Dedicated and diligent worker with a strong work ethic, committed to giving 100% effort in every task undertaken. Known for being a quick learner and demonstrating adaptability in various situations. PROFESSIONAL EXPERIENCE MOORE Roxas Tabamo & Co. March 2024 - May 2024 Student Intern Assist supervisor with various operational tasks. Monitor company accounts to ensure accuracy and compliance. Support business services activities, including data entry, document preparation, manual books, etc. Intouch CX Philippines Oct 2022 - Feb 2024 Customer Cares Associate Resolved customer queries over phone and by email. Kept customers updated on their application status and account information. Used excellent and efficient problem-solving skills to address and resolve complex customer issues. Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction. EDUCATION Polytechnic University of the Philippines Bachelor of Science in Management Accounting 2022 - 2024 Polytechnic University of the Philippines Bachelor of Science Accountancy 2020 - 2022 Polytechnic University of the Philippines Senior High School Diploma - ABM Strand 2018 - 2020 Nazareth Christian School of Antipolo Junior High School Diploma 2014 - 2018 KEY COMPETENCIES Computer Proficiency Critical thinking skills Fast-learner Adaptability Customer Needs Analysis Customer Experience