Hannah

Hannah Ocier SOCIAL MEDIA MANAGER/VIRTUAL ASSITANT - PROFESSIONAL SUMMARY Highly skilled Virtual Assistant with 4 years of - experience providing administrative support, managing schedules, coordinating tasks, and Bukidnon, Phillippines ensuring seamless communication for clients. Proficient in streamlining workflows, maintaining confidentiality, and delivering SKILLS All Micrsoft Applications Canva Yelp Gbusiness Repairdesk Hubstaff exceptional service to meet business needs. Adept at using various tools and technologies to enhance productivity and achieve results. EDUCATION Bachelor of Education Bukidnon State University, Philippines Bukidnon State University 2019 Graduated: April 2019 Whatsapp Capcut Fedex Mobilesentrix Tsheets Asana LeadsOnline Square Amazon Ebay Office Depot Uber BRANDING & SOCIAL MEDIA WORK HACR WEBSITE TCA WIRELESS WEBSITE HACR INSTAGRAM TCA WIRELESS INSTAGRAM RODNEYS RENTAL INSTAGRAM TCA VAPOR FACEBOOK TCA WIRELESS FACEBOOK EXPERIENCE MANAGER, SOCIAL MEDIA MANAGER, ADMIN ASSISTANT, TCA WIRELESS 2023 - 2025 Managed daily operations and coordinated team efforts to optimize workflow and achieve business objectives. Developed and executed strategic social media campaigns, creating engaging content that increased audience reach and interaction. Monitored platform analytics to track performance, identify trends, and refine strategies for improved engagement. Handled administrative tasks, including scheduling, correspondence, data entry, and document management, to enhance efficiency. Provided top-tier customer service, resolving inquiries promptly and ensuring high client satisfaction. SOCIAL MEDIA PROJECTS https://drive.google.com/drive/fol ders/1ZrBcByLlBrv8L1sSkBuk05uO 5DaQrjka?usp=drive_link EXPERIENCE CUSTOMER SERVICE, CONCENTRIX 2020 - 2023 Delivered exceptional customer support through various channels, including phone, email, and chat, resolving inquiries and issues efficiently. Provided outstanding customer service. Monitored platform analytics to track performance, identify trends, and refine strategies for improved engagement. Developed a deep understanding of customer service principles and customer service best practices. Met customer service objectives by providing superior customer service to English/Tagalog-speaking customers