Hannah Bretting

HANNAH B. BRETTING Certified Medical Assistant / Practice Manager E- e Spring, Texas - SUMMARY •Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to 15 employees. •Assisted in physician credentialing, license renewal, and reappointments. •Made practice more efficient through workflow improvements, detail-oriented process changes, and increased focus on customer satisfaction. •Strong working knowledge with ICD-10 codes, HIPAA, and medical terminology. •Strong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing insurance regulations, insurance benefits and appeal processes. •Managed claims processing and collection of patient billing including auditing, training, and oversight of claims processing staff, including resolution of problems and concerns of clients, vendors and patients. •Answered any inbound clinical calls from patients & providers and obtained pre-authorizations as applicable. •Set-up and overseen all aspects of risk management and quality of care programs including utilization review peer to peer calls, opioid risk programs and referrals. •Served as a key member of a interdisciplinary healthcare team for a busy pain management practice. Assisted one physician as well as PA in ensuring optimal patient care and smooth daily functioning of the office. ACHIEVEMENTS ) ) Transitioned practice from paper charts to electronic medical records Increased revenue by 61% in the first year after joining the practice by improving billing accuracy. STRENGTHS    excellent interpersonal communication skills strong organizational skills and attention to detail over 20 years of healthcare experience CERTIFICATION Nationally Registered Certified Medical Assistant NAHP 2023 current EXPERIENCE Certified Medical Assistant / Practice Manager Dr. Samuel Alianell C 2014 - Ongoing e The Woodlands Office Manager Cole Rehabilitation and Home Health C 01/2011 - 2014 e The Woodlands Unit Clerk/Medical Assistant St. Luke's Hospital C 2009 - 2011 e The Woodlands Certified Medical Assistant Texas Orthopedic Hospital C 01/2003 - 01/2004 e Houston Certified Medical Office Manager Practice Management Institute EDUCATION High School Diploma Oak Ridge High School C 01/1995  Graduated Bachelor Degree Abilene Christian University C 1995 - 1997  Completed 24 college credit hours toward degree Certified Nursing Medical Assistant Program Texas School of Business C 1998 - 1999  Graduated EMT certification Lone Star North Harris College C 2008  Completed EMT training