Hannah Balintos

HANNAH THEA BALINTOS CONTACT -- PROFILE Experienced and skillful inbound Customer Service Agent providing high quality service to callers, address and meet all needs. Works to keep and increase customer Laguna, Philippines satisfaction with every phone call. Understands the https://www.linkedin.com/in/h importance of delivering the mission of a brand with each annah-thea-balintos- and every action and interaction that takes place involving 7b0a25207? customers. Maintain high level of professionalism, patience, and efficiency to minimize customer EDUCATION dissatisfaction and increase customer loyalty. Calamba Institute 2015 - 2021 WORK EXPERIENCE MENT O R / TECHNICA L REPRESENTATIVE/ C U S T O M E R S E R V I C E IQor Philippines - Sta. Rosa AWARDS & CERTIFICATIONS August 2021 - Present Provided real-time assistance to the technical representative to make sure to resolve customers Peak Performance Qoaching concerns in a timely manner (May 2024) Handles escalations/supervisor call Undergone up-skilling and leadership training Troubleshoot technical issues with step by step procedure ensuring KPI’s were exceeded every month SKILLS Responding to customers inquiries about the bill, rate plan, promotions, and basic troubleshooting Highly motivated SALE S R E P RESENTATIVE Communication skills Staff Culture Leadership October 2020 - June 2021 Problem-solving skills Organization and time management skills Teamwork Conducted outbound calls to potential leads to promote product benefits and identify interested customers Developed and implemented sales process to drive company growth