Hannah Asah

HANNAH IMUENTINYAN ASAH-| - | h=https:// linkedin.com/in/hannah-imuentinyan-asah Summary ●​ I am an extremely organized and a goal-driven Administrative Professional and Virtual Assistant with administrative support, customer service, and data management experience. ●​ I am skilled in managing scheduling, correspondence and workflow for improved productivity. ●​ I am experienced in data entry, web research, email management, and customer service with attention ●​ ●​ ●​ ●​ to detail. I have a proven ability to multitask, prioritize tasks, and perform under deadlines in fast-paced environments. i am skilled in Microsoft Office Suite, Google Workspace, and other productivity tools to facilitate productivity. I have strong communication and interpersonal skills, enabling effective collaboration with teams and clients. iI am Committed to providing outstanding virtual assistance and contributing to business success through proactive assistance and efficiency. Education ●​ Delta State University, Abraka | Bachelor of Arts (B.A.) in History and International Studies Certifications ●​ Leadership and Management in Health | University of Washington DC | 2020 ●​ Virtual Assistant Certification by ALX Africa Work Experience Supply Chain (Procurement Officer) | Edo Specialist Hospital, Benin City, Edo State | Dec 2023 –Jan 2025 ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Oversaw and supervised purchasing department activities and employees. Maintained supplier relations and negotiated contracts. Researched, evaluated, and approved products and services for purchase. Prepared purchase plans for equipment, services, and supplies. Enforced company procurement policies and procedures. Managed inventories and maintained purchase/pricing records. Maintained/updated supplier information (qualifications, delivery times, product ranges). Made requisitions and obtained approvals for office supplies purchases. Ensured efficient and timely distribution of supplies. Ensured office equipment functionality. ●​ Provided backup support for the storekeeper. ●​ Prepared reports and correspondence. Administrative Officer | Edo Specialist Hospital, Benin City, Edo State | Jan 2022 – Dec 2023 ●​ ●​ ●​ ●​ ●​ ●​ ●​ Maintained office supply inventory and processed invoices. Maintained a supplies database and processed invoices. Established re-order levels and ensured supply availability. Made requisitions and ensured office supply purchases. Liaised with food vendors for patient/staff meal delivery. Supervised hospital cleaners. Performed general administrative duties. Patient Experience Officer | Edo Specialist Hospital, Benin City, Edo State | Jan 2021 – Dec 2021 ●​ ●​ ●​ ●​ ●​ ●​ Tracked patient satisfaction performance. Maintained and supported client satisfaction. Monitored compliance and follow-up on patient satisfaction initiatives. Identified opportunities to improve inpatient experience. Followed up on patient concerns to ensure resolution. Prepared patient satisfaction reports. Front Desk Officer/Customer Service | Edo Specialist Hospital, Benin City, Edo State | Nov 2019 – Dec 2020 ●​ Registered patients and booked appointments. ●​ Attended to visitors, patients, and relatives. ●​ Answered questions and addressed complaints. Administrative Officer | UBTH Cooperative Society, Benin City, Edo State | Jan 2019 – Nov 2019 ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Provided personal assistance to the Society President. Managed calls, messages, and correspondence. Maintained diaries and arranged appointments. Prepared seminar reports. Produced agendas and took meeting minutes. Managed the President's schedule. Typed, read, and filed documents. Managed databases. Addressed customer complaints and provided solutions. Performed general administrative duties. Data Entry Officer |Edo State Government | 2018 ●​ Entered staff details in Excel format. ●​ Collated data. ●​ Verified results and staff retirement dates. National Youth Service Corps (NYSC) - Teacher | Excellent Group of School, Oka-Akoko, Ondo State | May 2017 – Apr 2018 ●​ ●​ ●​ ●​ ●​ ●​ Addressed learning gaps using educational tools and teaching aids. Prepared teaching materials and set up audio-visual equipment. Supported instructors with test administration, curriculum development, and grading. Tutored students individually and in small groups. Implemented new learning methods to maximize student comprehension. Optimized learning plans and tracked student progress. Sales Representative | Thelver Pharmacy and Stores, Benin City, Edo State | Jan 2017 – Apr 2017 ●​ ●​ ●​ ●​ ●​ ●​ Assisted customers with product selection. Ensured proper shelving of items. Identified customer needs and provided product/service information. Enhanced customer experience to increassse sales. Received goods from suppliers. Reported on inferior/expired goods.. Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Excellent communication and interpersonal skills Innovative and results-oriented Leadership and team building Resource management and problem-solving Ability to work independently and as part of a team Proficient in spoken and written English Report writing Self-motivated Project management Data entry and management Budgeting and finance Calendar and email management Travel itinerary planning Google workspace Awards and Recognition ●​ NYSC Reproductive Health and HIV/AIDS Prevention Program and Leadership Development Program ●​ Certificate of Recognition (Winner, Career Kick-Start Sell a Product Pitch Competition) ●​ Certification of Completion (Career Kick-Start Employability Training) Languages ●​ English (Native) References Available upon request.