HANNAH ADEDOYIN OSAYE
BENIN CITY, NIGERIA.
4, MURITALA STREET,, 01, AJASA-COMMAND, LAGOS., NIGERIA
--Professional summary
A dedicated Customer Service Representative with years of experience in Telecommunication industry with excellent communication, problem solving and conflict resolution abilities seeking to leverage my expertise and passion for customer satisfaction, enhance service quality and build lasting customer relationships that support business growth.
Work history
Acce10x AFRICA – February 2025 – March 2025
LAGOS, NIGERIA
Customer Support Representative Training
Training on the importance of customer service.
How to develop effective communication skills and collaborate with team member to continuously improve support processes.
Handling customer interactions.
Resolving Customer complaints and issues.
Time management and job prioritization.
AXON INTEGRATED SERVICES LTD. – June 2023 – November 2024
LAGOS, NIGERIA
QEHS Customer Support
Monitor the EHS compliance of the team and give timely update to customer.
Handle and facilitate daily completion of customer business application.
Putting measures in place to make sure staffs and field team comply with EHS and give a close monitoring.
Provide customer with update on staff and team training update upon request.
Give customer timely support on EHS.
Project Support (MTN PROJECT IBADAN REGION)
I oversee the overall customer project management, review the project plans, project scope and adjust required changes when needed.
Plan resources, cost and duration of the project.
Monitor the progress of project by constant follow-up with all stakeholders.
Frequent communication with the team, management and customer.
NETGRID LIMITED. – April 2021 – June 2023
LAGOS, NIGERIA
ZTE AOP AIRTEL PROJECT
Overseeing the overall project management.
Consulting with customer and giving daily update on the ongoing project.
Allocating tasks to site Engineers according to their region.
Setting goals and deadlines when project will be completed.
Documentation and timely closure of project.
Customer Sales Specialist April 2010 to September 2010
OMO PHARMACY - LAGOS, NIGERIA
Utilized various sales techniques to develop relationships with customers.
Helped resolve client problems quickly with superior customer service.
Maintaining effective record of drugs brought into the store and the one sold out.
Developed customer relationships with more than 100 patients.
Skills
Leadership.
Fluency in Communication
Customer service support.
Critical thinking.
Positive attitude and willingness to learn.
Strong problem-solving abilities and attention to details.
Active Listening.
Good customer complaint resolution.
Good Business Sense.
Attention to details.
Ability to work independently and as part of a team.
Education
NATIONAL OPEN UNIVERSITY2022
LAGOS STATE.
Post Graduate Diploma: INFORMATION TECHNOLOGY
MOSHOOD ABIOLA POLYTECHNIC 2016
OGUN STATE.
Higher National Diploma: COMPUTER SCIENCE
Certifications
English Proficiency Certificate (2024)
SCRUM Fundamentals Certified (2022)
REFEREE
To be provided on demand.
