Hannaa Lamatao

I have been a Customer Service Representative for years with good knowledge of Technical Support. I also am part of the Training Department where we train newly hired agents regarding products and services we offer and up-train them for additional information. This requires us to be fluent in English (both in oral and written), must have professional and presentation skills, and have the ability in developing training resources such as preparing notes and visual displays from researched information or own knowledge using Microsoft Office applications.