Hanna Lacsina

HANNAERIE LACSINA EXECUTIVE ADMIN TEAM MANAGER OPERATIONS LEAD/CORP TRAINER DATA ANALYST With my combined experience from the BPO and Virtual Admin industry, I am determined to utilize my honed skills to contribute to your company’s needs and expectations. EXPERIENCE 2024 - 2025 Daft Co. ADMIN SUPPORT Email management and answering call inquiries Assisting CPR Trainers in scheduling training and acquiring certificates Preparing and processing payments through Quickbooks Assistant to the CEO for reporting and requests 2023 - 2024 Powerhouse Admins LLC ADMIN SUPPORT/ASSISTANT Focuses in supporting a Life and Health Insurance agency Set up agency owners and agent meetings Assist in agent's onboarding with the agency, insurance providers Walk-through agent's with contracting calls (setting up required profiles through different platforms) Support insurance owner and agents inquiries via call, chat and email Creating commissions, debt reports and income trends CONTACT ME AT 0906 - 863 - 0885 live:hannapantig_twosix-Angeles City, Pampanga. EDUCATION 2010 - 2012 AMA Computer Learning Center Bookkeeping NCIII SOFTWARE SKILLS MS Office EXCEL/WORD/Powerpoint/Outlook/OneNote CRM Monday.com GoogleSheets Saleforce ClickUp Articulate360 Quickbooks Enrollware Airtable 2022 - 2023 StaffBoom OPERATIONS LEAD Handles various insurance agencies In charge of multiple accounts and Team Leads Monitor weekly/monthly goals for the team’s performance Support all assigned account's individual tasks and process Creating performance, analytical reports and training materials Conduct coaching and feedback 2020 - 2022 Software Information Resource Corp. BACK OFFICE/DATA ANALYST Arranges computer software and hardware order requests Handling vendor/manufacturer and customer inquiries Builds and establishes order quotes for customers Work with Order Fulfillment and Quotations 2019 - 2020 StaffBoom CORPORATE TRAINER Trains and facilitate both Local and International General Insurance Training Conduct employee training and onboarding Create training reports and lesson plans Conceptualize training courses using LMS, Articulate 360, Click Up, AMS 360 Create an account-specific training document Recruitment 2016 - 2019 Express Gifts Philippines TEAM MANAGER/TRAINER Setting goals that will contribute to the company’s success Develop and improve the team’s performance Train specific tasks and implement updates Create performance and analytical reports Conduct coaching and feedback Design action plans Handle managerial calls and generated escalation queries Pioneered multiple CRM systems (Salesforce) Assisted and handles nesting agents Work with Chat & E-mail, Order Fulfillment, and Track & Trace. 2015 - 2016 Caring.com CONSUMER SURVEY ANALYST Conduct outbound calls and gathers consumer experience feedback Verify locations of nursing homes visited Create daily reports Plan and organizes ideas for call flow improvements 2012 - 2015 IQOR Philippines CUSTOMER SERVICE REPRESENTATIVE Pioneered the Welcome Account Worked with inbound and outbound calls Lay out initial vehicle loan information to customers Offer and enroll accounts in the auto-payment system Assisted with customer’s loan inquiries and verification