Objective
Virtual assistant/Admin Tasks - I am seeking a position in the online industry focusing on sales, customer/client care and office management.
Experience
Investor Virtual Assistant |Investor Virtual Assistant Services-IVAS[February 2017 - Present]
IVAS Bootcamp:
o Training of Real Estate essentials for Investors.
o Proficient with handling objections on seller lead calls, determining between a warm or cold lead.
o Trained with Podio CRM
o Creating Buyer's Lists
o Valuation of Comps with or without the MLS
o Skip Tracing
o Social Media sites such as Craiglist, Facebook, Twitter, LinkedIn
o Email Campaigns
Sales Specialist | Telstra[august 2016 – January 2017]
I was a Sales consultant for this Australian company. I was able to help customers fix their billing issues by letting them understand how important it is to upgrade their plan. I did outbound as well for potential customers who wanted to get a new mobile phone.
English as a Second Language Teacher |51Talk[January 2016 - December 2016]
I teach kids and adults how to use Basic English. Most of my students are from China. Before I became an ESL teacher for Chinese students my perception about Chinese folks are very different but when I was given the chance to work with them, I realized how important the saying “don’t judge the book by its cover.” Cause Chinese people are very generous and humble. At this time I was having two jobs, I work with Telstra during day time and I teach during night time.
Fraud Prevention and Claims Specialist | Aegis-Teleperformance[February 2014 - April 2015]
It was a U.S Financial account; I started working as a customer service agent. After 3months I was given the chance to handle a team. I became one of the Subject Matter Experts and handling nesting team. After 6months FPC from Orlando, FL was close by the clients so they decided to pull out agents to become pioneers for the team. I was one of the few people who were given the opportunity of working as an FPC agent, helping customers with their Fraud issues.
Sales Consultant | Dyninno Inc.[February 2013 - November 2013]
It was an account for booking flights and hotels. I worked with International Travel Network or also known as ITN in the United States. I help customers book their flight. I make their flight itineraries. I offer them the best deal of flights when it comes to pricing. We build flights using the Apollo tool. We earn dollars with our commissions. The biggest commission I got from one of my customers was $800, only for one itinerary. And I’m proud to say that I really worked hard in finding the best deals for my customers to make sure I give them 100% customer satisfaction.
Technical Support | Convergys[August 2012 - January 2013]
It was a Telco company based in the U.S too. I worked as a technical support agent with Comcast. I was supposed to be profiled with chat support team but since recruitment found out my skills in convincing people, they decided to profile me with technical support voice team. I helped customers do basic troubleshooting on their modems and routers, help them understand how they’re bill was being generated and the likes.
Customer service and Escalations | Qualfon[May 2010 - January 2012]
My first ever job after schooling. This year was the year when all BPO company’s came to Cebu and invested all their outsourcing funds. Since it was a hit back then I decided to apply and be part of the BPO industry. I got hired by Qualfon and started working with them as a customer service agent. After 6months I got promoted to the retail team where I get to refill minutes for customers prepaid mobile, working hand in hand with Wal-mart. After a year I got promoted to Tier 3, Escalations department were I get to meet all irate customers. It was fun and I learned so many things from my first job.
Education
College/Vocational[2006 - 2010]
University of San Jose-Recoletos
BS - Psychology
Secondary level[-]
University of San Jose-Recoltos
Skills
Real Estates principles
Collections Experience
Proficient in computer Software Systems
Phone and email Handling
Capable of working under time pressure
Able to read write and verbally communicate in English
Experience with Apollo
Experience as well in Sales
Can work with minimal/less supervision
