Hanna Francesca Bonita
Toril, Davao City
-
I am a very hard-working
individual who can work with
flexible environment and minimal
supervision with the willingness to
be trained. I am fluent and
proficient with English, computer
literate and detailed oriented
individual providing quality service
to clients.
PERSONAL INFORMATION
Birthday: October 14, 1988
Age: 32yrs old
Height: 5'2”
Weight: 90kg
Religion: Roman Catholic
Father's Name: Felicisimo F.
Bonita
Mother's Name: Elizabeth R.
Bonita
EDUCATIONAL BACKGROUND
BACHELOR OF SCIENCE AND
EDUCATION
Major in English
Davao Central College Inc.
Toril, Davao City
Major in English
2018 – 2020
BACHELOR OF SCIENCE AND
EDUCATION
Rizal Memorial College
Malfori Heights, Davao City
2008 – 2009
BACHELOR OF SCIENCE AND
NURSING
Major in English
Pope John Paul II College
Ecoland, Davao City
2007 – 2008
BACHELOR OF SCIENCE AND
NURSING
Nazarenus College Foundation
and Hospital
Marilao, Bulacan
2005 – 2007
DATA ENTRY
Dynata
SEPT 2020 – NOV 2020
Cold calling for a political survey and deliver data to our clients
CHAT MODERATOR / TRAINER
Virtz Chat Moderators
MARCH 2020 - NOV 2020
Train agents to deliver good quality service to our client.
Respond to our clients with accurate information and professionally deliver
EVENT COORDINATOR
Bonjee Entertainment Services
OCT 2017 – MAR 2020
Job Responsibilities
Meeting and planning with the client for themes and other details.
Contact and book suppliers as per client’s needs.
Supervising the suppliers according to the client’s needs as per agreement on the
day of the event.
CUSTOMER/TECHNICAL SUPPORT REPRESENTATIVE
VXI Global Holdings
FEB 2018 – MAY 2019
Job Responsibilities
Pin point the issue and assist the customer to resolve the issue in a timely manner.
Schedule technician visit for inspection and more complicated issue or
installation for service upgrades.
SALES/TECHNICAL SUPPORT REPRESENTATIVE
Alorica
JUNE 2017 – DEC 2018
Job Responsibilities
Billing explanation and adjustment for customers. Sales assistant with
promotion.
Pin point the issue and assist the customer to resolve the issue in a timely manner.
Schedule store pick for items to be replaced for mobile issues.
SALES REPRESENTATIVE
Convergys Corporation
SEPT 2016 – MARCH 2017
Job Responsibilities
Assist customers with ongoing promotion or better deals to save.
Track package and ensure on time deliveries for client’s order.
Cater invoice and apply any promotional discounts to satisfy clients.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
FEB 2015 – SEPT 2016
Job Responsibilities
Benefit and eligibility specialist providing providers and account holders with
their medical coverage.
Claims processor upon request of providers and partner.
DOCTOR’S SECRETARY
Malta Medical Diagnostic Center
April 2014 – Feb 2015
Job Responsibilities
Assist doctor with patient’s information during clinic hours and filling of patient’s
information after clinic hours.
Schedule management and follow up on patient test results.
RECEPTIONIST
Amaranthus Garden and Spa
Feb 2010 – March 2012
Job Responsibilities
Maintaining spa directories.
Handling incoming calls and operating schedules as per demands.