Hanna Astorga

Hanna S. Astorga CAREER OBJECTIVE: Pursuing opportunity which will allow me to grow professionally, while effectively utilizing my versatile skill set to promote your corporate mission and exceed team goals. CONTACT ME --462 Blk 3 Lot 26 Villa De San Antonio, Arayat, Pampanga WORK EXPERIENCES April 1,2016- January 31,2018 Online ESL Teacher Worldwide Online English Center Inc.| Lucky Bldg. 3 rd Floor Blk. 3 Lot 4 Henefel St., Balibago, Angeles City, Pampanga •Providing teaching and training to the students with different cultural backgrounds •Teaching the students the basics of English grammar as well as developing the reading, writing, and speaking abilities of the students •Training them the correct pronunciation to effectively communicate in English language February 1, 2018- September 30,2019 Collection Specialist of Bell Canada EDUCATION Bachelor of Science in Education Don Honorio Ventura Technological State University IQOR | Tech Hub 3 SM Clark, Angeles City, Pampanga •Monitor accounts on a daily basis •Identify outstanding account receivables •Take actions in order to encourage timely payments •Process payments and refunds •Contact clients and discuss their overdue payments - October 1, 2019- December 20,2022 Customer Service Representative of Capital One Auto Finance High School IQOR | Tech Hub 3 SM Clark, Angeles City, Pampanga Justino Sevilla High School- •Maintaining a positive, empathetic and professional attitude toward customers at all times •Responding promptly to customer inquiries. •Communicating with customers through various channels. •Acknowledging and resolving customer complaints. •Keeping records of customer interactions, transactions and comments. January 2, 2023- March 31, 2023 SKILLS •Good English communication skills •Computer savvy •Multi-tasking capability • Attention to detail T-Mobile Messaging (Non-Voice) TTEC | SM Pampanga, San Fernando City, Pampanga Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently Developed reputation as an efficient service provider with high levels of accuracy Asked open-ended questions to assess customer needs Managed wide variety of customer service and administrative tasks to resolve customer issues Phone Support Specialist Sharp Virtual Associates (Virtual Assistant) Greet all guests and assist them with check-in and check-out Maintain a positive attitude and friendly demeanor Respond to all guest questions and requests Answer and forward phone calls April 10,-