Hani Salim Budair Vendero Francisco

HANI FRANCISCO --hanifrancisco.godaddysites.com 1118 Quezon City Philippines PROFESSIONAL SUMMARY DETAIL-ORIENTED AND TECH-SAVVY PROFESSIONAL WITH 8+ YEARS OF EXPERIENCE IN IT SUPPORT, VIRTUAL ASSISTANCE, AND CLIENT-FACING ROLES. PROVEN TRACK RECORD IN DELIVERING HIGH-QUALITY SERVICE, MANAGING CRM TOOLS, AND LEADING TECHNICAL TEAMS. ADEPT AT STREAMLINING WORKFLOWS, CREATING SOPS AND CUSTOMER SATISFACTION. CAREER HISTORY Virtual Assistant / Technical Team Lead Freelance / Remote | 2021–Present Created and published fact-checked articles for a local media outlet, ensuring accuracy and reliability of content. Delivered comprehensive administrative support to diverse clientele, ensuring seamless operations and productivity. Conducted detailed research and data analysis to support decision-making and strategic initiatives. Designed visually compelling graphics to enhance branding and marketing efforts. Managed social media outreach, driving engagement and fostering meaningful connections. Executed targeted lead generation campaigns, contributing to business growth and client acquisition. Organized and maintained client files, ensuring accessibility and confidentiality. Utilized advanced data/web scraping techniques to gather critical insights and information. Created and optimized email marketing campaigns to increase customer retention and engagement. Developed user-friendly websites using GoDaddy, enhancing the online presence of businesses and individuals Managed and trained a technical team that supports clients with their CRM softwares. Developed Standard Operating Procedures (SOPs) to guide employees in providing ongoing support and effectively achieving performance targets. These SOPs ensure consistency, efficiency, and clarity in workflows, enabling teams to meet goals with structured, step-by-step processes. Provide technical support to virtual assistants who require guidance and step-by-step walkthroughs for various software applications they use. This includes troubleshooting issues, offering best practices, and ensuring they can efficiently navigate and utilize the tools essential for their tasks. Conduct weekly meetings to review follow-ups and provide updates on the tasks our Virtual Assistants (VAs) are handling. These also includes monitoring their performance and ensuring compliance with their Service Level Agreements (SLAs). Owner/Cook Mabuhay Kantina, Lagro Quezon City |- Oversaw daily business operations, ensuring smooth workflow and efficient staff performance. Managed cash register operations, reconciled sales transactions, and maintained accurate financial records. Delivered excellent customer support by handling inquiries, resolving concerns, and assisting with product-related questions. Supervised and coordinated kitchen staff and food preparation activities to maintain consistent food quality and timely service. Monitored food freshness, ingredient quality, and inventory to ensure compliance with safety and quality standards. Planned and developed menu items, created recipes, and determined presentation standards for dishes. Inspected kitchen equipment, supplies, and work areas to ensure cleanliness, safety, and proper functionality. Trained staff in food preparation techniques, cooking procedures, and safe food handling practices. Managed kitchen operations, delegated tasks efficiently, and coordinated team schedules to optimize productivity. Maintained active communication with customers via chat and phone, addressing inquiries and providing prompt assistance. Managed and updated social media platforms, creating engaging content and sharing regular business updates. Provided frontline support during peak hours, assisting with order-taking, food service, and customer interactions. Tracked employee attendance and maintained personnel records. Managed employees payroll schedules, coordinating payment frequency based on staff preferences (daily, weekly, or bi-weekly). Manager The Melting Potluck, Lagro Quezon City |- Handled cashier duties and ensured daily sales reconciled with cash register balances. Assisted customers with food inquiries and provided excellent customer service. Supervised staff performance, ensuring all team members fulfilled their responsibilities. Monitored employee attendance, tracked time in/out, and maintained employment records. Conducted staff training sessions and motivated the team to achieve performance goals. Provided support in food service and order-taking during understaffed shifts. Managed social media accounts, regularly posting updates, promotions, and announcements. Handled customer inquiries via chat and phone, ensuring prompt and helpful responses. E2E Developer / IT Support 24/7 International, Ortigas PH |- Supported user requests and resolved technical issues swiftly. Facilitated coordination between business units, QA, and developers. Prioritized urgent tickets and monitored issue resolution timelines. Developer / Analyst OpenText, Makati PH |- Developed and maintained EDI maps using GXS and AI Converge tools. Performed in-depth data analysis to enhance data workflows. Ensured accuracy of trading partner configurations. SOFT SKILLS TECHNICAL SKILLS Creative Canva Resilient Capcut Team player Social Media Management Attention to Detail Trello Willingness to learn GoDaddy Problem-Solver Google Workspace Tech Savvy Microsoft Office Reliable JIRA Active Listener Netsuite Patient and persistent Notion Familiarity with social media Beehiiv Familiarity with AI Tools Todoist Client facing ChatGpt Team leadership Close