Hanga Jean François

I am a versatile and committed IT professional with over 7 years of hands-on experience in technical support, network administration, and system security. Passionate about making technology work for people, I specialize in solving complex technical issues with clarity, precision, and a customer-first mindset.

Throughout my career—both in organizations and as a freelancer—I’ve helped businesses and institutions improve their IT infrastructure, secure their networks, train users, and keep systems running smoothly. My strength lies in blending technical know-how with clear communication and a proactive approach to problem-solving.

• 💡 Technical Support & User Assistance (onsite & remote – Level 1 & 2)
• 🔐 Network & System Administration (Windows Server, VPNs, Firewalls)
• 🧰 Hardware/Software Troubleshooting and issue resolution
• 🧑‍🏫 IT Training & User Onboarding (including non-technical audiences)
• ☕ Java Development with Spring Boot (REST APIs, microservices)
• 📊 Data Analysis & Reporting (Excel advanced functions)
• 👥 Access & Identity Management (AD, groups, ServiceNow)

• Systems & Networks: Windows Server, VMware, Kali Linux, Veeam
• Network Tools: Wireshark, Cisco Packet Tracer, supervision platforms
• Programming Languages: Java, Bash/Shell, HTML, CSS
• Support Platforms: ServiceNow, Zendesk, email & phone-based support
• Office Tools: Microsoft 365, Excel, documentation tools

• Delivered IT support for organizations like Helios Cameroon, University of Yaoundé I, and various freelance clients.
• Implemented data backup and disaster recovery systems, reducing risk by 95%.
• Installed and configured over 20 secure and ready-to-use workstations.
• Trained hundreds of users in basic IT skills and best practices.
• Designed and deployed network and security solutions tailored to client needs.

• 🤝 Empathy & Clarity – I listen first, then act with purpose
• 🚀 Responsiveness & Efficiency – Problems are solved before they escalate
• 🔍 Security-Minded – Every system must be robust and well-protected
• 🌱 Lifelong Learner – I stay curious and up-to-date with tech evolution

> "Technology should serve people — not the other way around. My role is to make it a tool, not a barrier."