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LIN LET KYI THEIN --Lebanese roster building Khalidiya area Istiqlal street, Abu Dhabi, UAE. SUMMARY Personable customer service representative committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Enhances customer experiences by employing serviceoriented behaviors, understanding customer desires and providing customized solutions to build loyalty. EDUCATION Taungoo University, Myanmar Bachelor's Degree in History Specialization ACE Language Academy English Language Proficiency Course Advanced Level Myanmar Flight Attendant School Career Preparation Course SKILLS Exceptional Interpersonal Skills: Adept at building rapport with diverse individuals, ensuring a positive and engaging interaction with customers. Effective Communication Abilities: Strong verbal and written communication skills, enabling clear and concise communication with customers to address inquiries and provide information. Problem-Solving Proficiency: Proven ability to assess customer needs, identify challenges, and offer effective solutions, contributing to a seamless and satisfying customer experience. Attentiveness and Empathy: Demonstrated capacity to listen attentively to customer concerns, showing empathy and understanding to create a personalized and satisfactory resolution. Customer-Centric Approach: Committed to prioritizing customer satisfaction, going the extra mile to meet and exceed expectations through a proactive and serviceoriented mindset. Adaptability and Flexibility: Thrives in dynamic environments, capable of adapting to changing situations and ensuring a positive experience for customers in various scenarios. LANGUAGES English Burmese Chinese PROFESSIONAL EXPERIENCE Sales Executives Abu Dhabi International Airport, Duty Free Serves alcoholic beverages responsibly, including requesting identification, and adhering to all unit and company alcohol service policies and procedures. Responsible for the development of line station Multi Year Budgets (MYB) with close coordination from the assigned region and the CSS Customer Program Management team. Responsible for tracking the station costs of each assigned station. Excellent problem-solving skills and ability to prioritize. Ability to work in a fast-paced environment. Socially- focused; with "how can I help you?" attitude. Guest Service Agent Al Furjan Club Fitness Greet members and guest enthusiastically to encourage a positive culture at the club Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters Monitor member check-ins to identity delinquent accounts Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner Promote club events, group fitness classes, and any other in-club events to members and guests Efficiently and effective input and update daily cash reconciliation documents Process point of sale items, such as retail and concession sales Check in all members and guests using the proper registration procedures Customer Service Executive Pan Pacific Hotel Handle all guest inquiries and requests in a professional and courteous manner Accountable for accurately recording customer transactions in the necessary systems Handle guest check-ins and check-outs Ensure that all guests have a positive experience at the hotel Provide services and remedies that will improve client satisfaction COVER LETTER Lin Let Kyi Thein --Lebanese roster building, Khalidiya area, Istiqlal street, Abu Dhabi, UAE. Dear Hiring Manager, Your job posting caught my attention straight away as my skills and experience are a close match to your requirements for this position. I would appreciate careful consideration of my credentials as outlined below and within the enclosed resume. I have over five years work experiences dealing with customers in a large organization responsible for building customer relationships and de-escalating high-tension situations, pulling relevant reference resources from a knowledge base while speaking to customers . I am a self-directed and independent worker who has taken the initiative to learn as much as possible about the company I work for, in order to become a valuable information resource. My strong communication skills and an outgoing, energetic personality ensure first-rate customer service to both clients and colleagues. I thoroughly enjoy dealing with a wide variety of people and take pride in being guest service agent. I am confident that I would be an asset to your company. I would appreciate the opportunity to discuss my abilities in more depth and I am available for an interview at your earliest convenience. Thank you for your time and consideration. I look forward to learning what might be the next steps in the application process. Regards, Lin Let Kyi Thein.