Haneef Masood

HANEEF MASOOD 8-178/219, Shaheen Nager, Wadi -E-Mustafa, Hyderabad, Telangana, Mobile:--Summary Well talking about myself I would prefer saying I am a tech enthusiast added with a flavor of creativity. I grew up with a great association with computers which brought a technological revolution in me. I Graduated in Computers Science and laid my interest in technology and introduced me to the world of Computers. I also love to resolve hardware and networking issues i.e., computers and creativity. In free time I like twisting with various software and try to go deeper in to the world of computers. I am the person with Smart Working attitude and supernatural confidence and I love facing challenges and the idea of working with people that are brilliant; whom I admire and respect. Objectives To take up a position of responsibility and challenges for the Betterment of Organization and reach open through the ladder of zest & Zeal at the working environment. Education BJR Govt Degree College, Hyderabad, Telangana Degree, Graduated July 2006 Govt Jr college Chanchalguda, Hyderabad, Telangana Intermediate, Graduated May 2003 Noble High School, Nizamabad, Telangana School, Graduated June 2001 Employment History Freelancer:   (Australian Process) IT support specialist: Jan 2017-Aug 2018 Install and configure the computer applications Monitor and maintain the computer networks Maintain good and smooth communication with customers through different channels like web, email, and phone Troubleshooting, diagnosing, and resolving the issue Respond to customer’s calls, emails and act accordingly regarding issues Orbcomm India Pvt Ltd, Gachibowli, Platina Building. Application Support Engineer, October 2015 t0 November 2016. Roles and responsibilities: Logging to the servers and applications to make sure it’s up and running. Log the errors in file zilla and sending the report to the engineering team. Once received the request in salesforce the issue has to be resolved according to the SLA’s. Associating the data gates to the trailers, monitoring the devices and adding the devices to geo fences. Adding and deletion of the user’s request in the database. Upgrading the Firmware of the devices, controlling the devices through satellites. ADP India Pvt Ltd, Hyderabad, Telangana Sr. Customer care Representative, September2009 - April2013 Roles and Responsibilities: . Taking Inbound calls for North American Clients. . Resolving Customer queries using Oracle based applications. . Preparing reports for the Team Daily Stats, Monthly Stats, Updates, ACW, and Hold time. . Received Customer Compliments and WFM idol award. Brigade Corporation Pvt Ltd, Hyderabad, Telangana Technical Support Executive, May2007 - May2009 Roles and responsibilities: . To resolve Customer Technical issues for both HP and Compaq Notebooks. . Resolving Technical issues of Operating System XP and Vista. . Updating Dashboard and Team Performance reports and supporting new hires. . Creating revenues for HP and Compaq by selling notebooks and computer peripherals. . Achieved the target of $2000 for every month. Hobbies & Interests I am passionate about reading religious books. I love to watch and play Cricket. Professional Skills Hardware and Networking: Advanced Completed Course on SQL: Advanced Having hands on Experience on Mac notebooks.: Advanced Languages Urdu: Native Telugu: Fluent Hindi: Native English: Fluent Declaration I hereby declare the given information is correct up to my knowledge. Place: Hyderabad. Haneef Masood